$18 Onsite Bilingual Call Center Rep (Must speak Spanish & English fluently)
Atlanta, Georgia
Employer: RemX
Industry:
Salary: $18 per hour
Job type: Full-Time
RemX is seeking A high volume Bilingual (Spanish & English) Call Center Rep experienced within a customer service environment. You'll need to be efficient, productive, and thorough when dealing with members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes. Inbound calls for a Healthcare Insurance client. Assisting with coordination of member navigation plans
Job Components and Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
- Title: Onsite Bilingual Call Center Rep (Spanish & English)
- Employment Type: Temp to Hire (60-90 day Contract with the possibility to go Perm.)
- Salary: $18 an hour Bilingual (Must speak Spanish and English)
- Industry: Insurance Call Center
- Location: Plantation, FL
- Start: ASAPNormal Work Schedule: Monday-Sunday 7am-11pm Every other Weekends during business needs (Must be flexible and open to work any 8 hour shift)
Job Components and Primary Responsibilities:
- Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
- Serve as a single point of contact for the customer and form a strong relationship to support them
- Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
- Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
- Respond to and own consumer inquiries and issues
- Conduct proactive research on assigned member accounts to identify service issues
- Identify gaps in processes and work closely with other departments for process improvement
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Required Qualifications:
- GED / High School Diploma (or higher) REQUIRED
- Bilingual (Spanish and English) REQUIRED
- 1+ year experience in customer service REQUIRED
- Call Center / Health Care / Insurance environment highly preferred!
- Strong computer skills
- Will need background and education verification
Preferred Qualifications:
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Sales or account management experience
- Customer Service Experience
Created: 2024-06-28
Reference: 1175700
Country: United States
State: Georgia
City: Atlanta
ZIP: 30334
Similar jobs:
-
Medical Center Rep - Sumter Orthopedic
Phoebe Physicians in Americus, Georgia -
Medical Center Rep - Per Diem - As Needed
Phoebe Physicians in Albany, Georgia -
$18 Onsite Bilingual Call Center Rep (Must speak Spanish & English fluently)
RemX in Atlanta, Georgia💸 $18 per hour -
Call Center Support Rep
CDKGlobal in Valdosta, Georgia💸 $12 - $14 per hour -
$24 Onsite Call Center Rep (1-Week Temp Project)
RemX in Atlanta, Georgia💸 $24 per hour -
$18 Onsite Bilingual Call Center Rep (Must speak Spanish & English fluently)
RemX in Atlanta, Georgia💸 $18 per hour -
$18.75-$21.00 Onsite Medical Call Center Rep (clinical lab, physician office, or medical CSR)
RemX in Atlanta, Georgia💸 $18.75 - $21.00 per hour -
Medical Center Rep - Cardiovascular Surgery
Phoebe Physicians in Albany, Georgia -
Medical Center Rep - Per Diem - As Needed
Phoebe Physicians in Albany, Georgia -
Medical Center Rep - Phoebe Cardiology
Phoebe Physicians in Albany, Georgia -
$17 Onsite B2B Call Center Rep (Help Desk Support)
RemX in Atlanta, Georgia💸 $17 per hour -
Patient Access Rep- Fulton County Crisis Center 3pm-11:30pm - FTE
Grady Health System in Atlanta, Georgia -
$17 Onsite B2B Call Center Rep (Help Desk Support)
RemX in Atlanta, Georgia💸 $17 per hour -
Medical Center Rep - Sumter Orthopedic
Phoebe Physicians in Americus, Georgia -
$18 Onsite Bilingual Call Center Rep (Must speak Spanish & English fluently)
RemX in Atlanta, Georgia💸 $18 per hour