POSITION SUMMARY

The 3rd Shift Reverse Logistics East Manager is responsible for overseeing the day-to-day Reverse Logistics workflows and initiatives during third shift at the 876 Bloomsburg warehouse (East). The 3rd Shift Reverse Logistics East Manager leads and manages the team of Inventory Recovery Coordinator(s) and acts as the functional point of contact for local/building management. This role provides collaborative focus and direction in ways that mirror the overall Reverse Logistics goals of returns, reselling, and repairs.

ESSENTIAL DUTIES & RESPONSIBILITIES

Returns Processing

• Support focus around high dollar equipment returns
• Conduct new hire training alongside the Training and Development Specialist
• Document and uphold local RA/IR processing and resale accountability initiatives
• Provide local direction, support, and clarity around current and future returns workflows
• Collaborate with the Senior Reverse Logistics Leadership to identify growth opportunities

Reselling

• Ensure all sales listing notes and photos meet Reverse Logistics resale expectations
• Oversee local resale platform management and timelines
• Local Scratch and Dent inventory management
• Collaborate with local departments to ensure timely Outlet and eBay purchase shipments

General

• Collaborate with local management to ensure policy compliance including the 1st Shift East Region Manager
• Act as the primary POC for local ops to ensure RTS inventory is properly cycled
• Identify and implement stocking solutions for all Reverse Logistics inventory at the East HUB

EXPERIENCE

• Two years of relevant management experience required
• Experience working in a distribution environment preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to oversee multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

PHYSICAL DEMANDS

• Work is performed while standing and/or walking
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.