Position Summary

The 3rd Shift Reverse Logistics Manager is responsible for overseeing the day-to-day Reverse Logistics workflows and initiatives during the third shift at our Bloomsburg PA warehouse. The 3rd Shift Reverse Logistics Manager leads and manages the team of Inventory Recovery Coordinator(s) and acts as the functional point of contact for local management. This role provides collaborative focus and direction in ways that mirror the overall Reverse Logistics goals of returns, reselling, and repairs. This individual will play a key role in identifying and pursuing future business growth opportunities and needs.

What is Reverse Logistics and how does it fit into the WebstaurantStore business model?

Reverse Logistics is defined as; Moving a product/asset from one point of use to the next. Returns are unavoidable in any e-commerce market, and Reverse Logistics supports a circular economy approach for WebstauratStore. This is done by identifying the quickest refund approach for our customers, redeployment of valued assets through a variety of resale platforms, and environmentally conscious scrapping and recycling.

Essential Duties & Responsibilities

Returns Processing

• Support focus around high dollar equipment returns
• Conduct new hire training alongside the Training and Development Specialist
• Document and uphold local RA/IR processing and resale accountability initiatives
• Provide local direction, support, and clarity around current and future returns workflows
• Collaborate with the Senior Reverse Logistics Leadership to identify growth opportunities and scalability

Reselling

• Ensure all sales listing notes and photos meet Reverse Logistics resale expectations
• Oversee local resale platform management and timelines
• Local Scratch and Dent inventory management
• Collaborate with local departments to ensure timely Outlet and eBay purchase shipments

General

• Collaborate with local management to ensure policy compliance including the 1st Shift Reverse Logistics Manager
• Act as the primary POC for local operations to ensure RTS (Return to Stock) inventory is properly cycled
• Identify and implement stocking solutions for all Reverse Logistics inventory at the Bloomsburg PA facility

Experience

• Two years of relevant management experience required
• Experience working in a distribution environment preferred

Knowledge, Skills & Abilities

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to oversee multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

Hours of Operation

Monday-Thursday 7:00 PM-5:30 AM