Interested please send resume to viviana.meza@remx.com (title: 5 days project Florida)

Leading provider of supplemental benefits, flex cards, and member engagement solutions, is looking for a call center rep for a 1 week project, helping with medicare customer service

Location:? Plantation, FL or Miramar, FL

Pay:?$24

Start date:?Friday 6/28 (will include the weekend)

Hours: 7am-11pm

• Must be flexible to work an 8-hour shift between this time frame.
• They must be flexible to last minute schedule changes

Contract: around 1 week project

Tentative schedule
Fri, 6/28 Train full day
Sat, 6/29 Train half day, Production half day
Sun, 6/30 Production all day
Mon, 7/1 Production all day
Tues, 7/2 Production all day

Job Responsibilities:?

• Inbound calls only?
• Respond to and own consumer inquiries and issues?
• Provide education and status on previously submitted pre-authorizations or pre-determination requests?
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance?
• Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
• Serve as a single point of contact for the customer and form a strong relationship to support them
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience
• Conduct proactive research on assigned member accounts to identify service issues

Required Qualifications:

• GED / High School Diploma (or higher) REQUIRED
• 1+ year experience in customer service within the same company REQUIRED
• Strong computer skills
• Will need background and education verification