9-1-1 Public Safety Dispatcher (Entry Level and Experienced)

General Statement of Duties

Closing Date: This position closes on Monday, August 26, 2024.
For this recruitment, the Department of Emergency Communications is seeking entry-level and experienced applicants with a passion for public service and helping the community.

The County of Henrico has an excellent career opportunity for all interested candidates! Successful 911 Dispatchers complete a 10-13 week Basic Communications Academy and are cross-trained in four positions: Call-taking, Police Radio Dispatching, Fire and EMS Radio Dispatching, and Teletype. You will respond to all incoming 911 and non-emergency calls for service; dispatch Police, Fire, and EMS personnel to calls for service; accurately enter information into a Computer Aided Dispatch system and secured Teletype system; effectively communicate with other agencies; do related work as required.

Essential Duties

The Department of Emergency Communications operates in a fast-paced, highly technical, team-oriented, 24/7 public safety work environment. Work requires the ability to r espond to all incoming 911 emergency and non-emergency calls for service.

• Perform several tasks simultaneously including talking and typing while monitoring multiple radio systems and computer monitors; dispatch Police, Fire, and EMS personnel to calls for service using a Computer Aided Dispatch System;
• Adapt quickly to changing scenarios while assessing time sensitive information;
• Maintain a calm demeanor when handling adverse or stressful situations;
• A ccurately triage incoming calls and give precise post-dispatch instructions;
• Comprehend and apply county, state and federal regulations governing law enforcement and public safety operational procedures;
• Applicants must have the ability to multi-task, have knowledge of computer systems, accurately enter data, make quick decisions, speak clearly and distinctly, actively listen, follow instructions, and utilize appropriate methodology and resources;
• Knowledge of, or the ability to learn, the geography of Henrico County and of the surrounding jurisdictions, with emphasis on the major streets and highways.

Minimum Qualifications

Graduation from high school or GED equivalent and one (1) year of relevant work experience serving the public or in a call center environment, preferably in a 24/7 work environment; prefer but not required, work experience in an Emergency Communications Center or in a 24/7 public safety work environment; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Additional Information

Entry Level Salary is $ 56,265.34.

Applicants with current or prior work experience as a 9-1-1 Dispatcher may be considered for additional compensation based on current certifications and qualifications, length of service, and the needs of the Department of Emergency Communications at time of hire.

The tentative hire date for this vacancy is February 10, 2025 Pre-certified candidates may qualify for an earlier start date.

Applicants must successfully complete all pre-employment skill assessment and testing to be considered for employment. Information pertaining to testing will be sent to all applicants who meet minimum requirements via electronic mail. It is important that you keep your email address current in iRecruitment. Be sure to check any spam, junk, or clutter files for our email. If you have any questions or concerns, please call 804-501-4806.

Work requires sitting for prolonged periods of time wearing a headset, which restricts movement in the work area. Hours of operation are 24 hours a day, 365 days a year. The employee is primarily scheduled for shift work hours and must be willing to work assigned shift. Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, weekends, evenings, and nights. The employee is subject to work overtime, to include being held over, with short notice at times.

A full background investigation, including a criminal history record check and fingerprinting, is conducted on all persons who are selected to proceed to the background phase of the process. Requires pre-employment hearing and vision exams administered by Henrico County Employee Health Services, the components of which are based on and appropriate to the specific sensory and/or physical demands of the job.

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

How To Apply

Closing Date: This position closes on Monday, August 26, 2024.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through https://henrico.us/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.us .

Minimum Salary 56265

Maximum Salary

Currency USD

Main Organization General Government

General Government

Employment Status Permanent Fulltime

Permanent Full-time

Amount of Travel

Work At Home