Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Account Manager is responsible for driving client satisfaction by managing ongoing contract relationships and service delivery to client accounts. This role acts as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact for large/complex accounts. The Account Manager builds client relationships and serves as the primary point of contact for overall & day-to-day service delivery by working closely with the internal partners. This role represents clients internally and coordinates with other functions to capture and support client requirements, complete projects, and address ongoing service needs. This role supports designated account team leaders in ongoing account upsell activity and renewals.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Operational Management:
  • Facilitate all operational ongoing maintenance (benefit updates, file updates, etc.) & ensure it is successfully executed on
  • Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Facilitate resolution of all escalated requests by working with the Operations Service Team and conducting customer consultations as required
  • Develop and maintain strong relationship with internal partners in Operations Service Team to manage customer service experience
  • Coordinate activities to support impact reporting, root cause analysis, and full remediation
  • Ability to read, analyze and interpret SOPs and reporting
  • Coordinate implementation activities for new products and new groups
  • Coordinate annual open enrollment activities
  • Perform other assignments and responsibilities as required by management
  • Coordinate 1/1 readiness activities; facilitate daily 1/1 updates/progress reports with client and internal functional partners
  • Coordinate training of all OptumRx client-facing systems & tools
  • Med D: understands basic CMS compliance requirements, delivers guidance memos to client; coordinates activities related to Corrective Action Plans (CAPs)
• Client Relationship Management:
  • Establish and maintain strong and appropriate relationships with customers to maintain consistency and drive client satisfaction
  • Maintain client action logs and facilitate regular cadence of discussions to review
  • Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps as necessary
  • Demonstrate a high level of knowledge pertaining to the customer's specific benefit design
  • Ability to understand, define, translate, communicate, and execute on client requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of external client-facing Healthcare Account Management
• 5+ years of PBM industry experience (reporting tools, issue management tools, claims adjudication, etc.)
• 5+ years of Medicare Part D experience
• Intermediate level of proficiency with Microsoft Office products including Excel, Word, and Outlook

Preferred

• 5 years project management experience (developing project plans, managing timelines, managing project team)
• Experience using RXclaim and other PBM related software

Soft Skills:

• Critical thinking
• Problem solving
• Conflict resolution (internal & external)
• Strong written and verbal communication skills
• Project coordination/facilitation
• Serving Customers
• Resilience & Resourcefulness
• Being Coachable

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington or Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Green

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