Account Manager - Employee Benefits

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com .

Summary: This is a full-time exempt position. Responsibilities include service and claims resolution, benefits administration support, and vendor accountability for performance standards. Along with Account Executive staff, Account Manager has documentation responsibilities to include maintaining Salesforce, updating checklists and client files, and communicating to clients regularly on outstanding issues.

Essential Core Duties and Responsibilities:

• Acts as a resource for clients to help them resolve any day-to-day plan administration/benefits issues pertaining to billing, paperwork/plan documents, ongoing enrollment/eligibility, benefits administration systems, and client portals.
• Works closely with insurance carrier representatives to stay on top of product and systems updates.
• Assists Account Executive with annual renewal process, as needed, including

• marketing and organizing proposals
• enrollment materials and benefits administration system updates
• posting documents to online system/portals
• open enrollment processing

• Responsible for documentation of internal files and databases with all client data and communication in Salesforce.
• Handles special projects for Account Executive, as needed
• Assists Advisors and Account Executives with scheduling, meeting preparation, etc, as needed

Desired Skills:

• Proficiency in processing large amounts of information on an ongoing basis
• Exceptional attention to detail and time management skills
• Strong aptitude for organization and prioritization
• Desire to work in a fast-paced environment with flexibility in duties and responsibilities
• Effective verbal and written communication
• Ability to work on projects with a team or on an individual basis
• Proficiency in PC, Microsoft Office Suite and the ability to learn software/technology quickly

Desired Qualifications:

• 2 years' experience in Employee Benefits Administration or related field.
• Bachelor's Degree preferred.

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.