Account Manager, Premium Service| UBS Arena

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Overview

We are currently hiring an Account Manager, Premium Service, which is a shared services role between the New York Islanders and UBS Arena. The ideal candidate must be an experienced sales and service professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential, drive attendance and retention. The position is to be a key contributor to the Premium Service Team

This role will pay a salary of $60,000 to $70,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until October 1, 2024

Responsibilities

Enhance relationships with new and existing premium members by creating and implementing unique service strategies and programs as a means of increasing retention rates and new business opportunities.

Generate a predetermined minimum number of weekly connections with clients, "face-to-face" or Zoom meetings to enhance the level of customer care.

Fulfill member requests and questions via phone, email, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes.

Manage member agreements by providing updates to contracts, account information and invoices as needed.

Assist in creating, implementing and executing engagement events for Members throughout the year.

Serve as the primary point of contact for assigned clients and liaison for the premium department to the organization.

Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all UBS Arena and New York Islanders associates across various departments within the organizations.

Participate and contribute to daily and/or weekly team meetings and training sessions.

Manage premium spaces and high-end service deliverables during games and events.

Perform other related tasks as assigned.

Qualifications

• Bachelor's Degree in Business, Sports Management, Hospitality, Marketing, or a related field required.
• Minimum of 3-5 years of professional sales and service experience, preferably in the sports & entertainment industry but other industry experience considered.
• Demonstrated ability to establish solid business relationships.
• Strong knowledge of service principles and sales strategies.
• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

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