Account Services Representative

Position description:

As an Account Services Representative, you will handle incoming calls from customers and internal associates as well as contacting customers via phone and email in pursuit of payment on accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. While ensuring the highest level of customer service, you will research and respond to all internal and external questions on Accounts Receivable. This position will require you to be comfortable interacting with customers, as 50% of your time will be spent on the phone. Duties also include maintaining regular follow-ups on accounts to ensure problem resolution, payment of outstanding balances, authorizing credit holds, and placement with collection agencies if necessary.

Requirements:

• Friendly & outgoing
• Strong communication skills
• Customer service experience required
• Phone experience with collections - preferred
• Experience with Word, Excel and Access - preferred
• College Degree - preferred

Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our Houston facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.