Summary

Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting and any customer issues.

Primary Roles and Responsibilities

1. Bookkeeping

Maintain accurate records in QuickBooks

Create financial reports and perform analysis

Monitor and maintain inventory, fixed assets, and business resume

Maintain tax, insurance, and compliance requirements

Maintain vendors, resources, and subcontractors

Cash Management

Complete accounts payable activities

Complete accounts receivable activities

Maintain petty cash fund

Prepare and maintain cash management reports

Human Resource Administration

Coordinate and administer payroll and benefits

Provide HR administrative support

Complete and document HR compliance

Technology Administration

Perform technology backups

Perform technology setup, protection, and tracking

Gather and coordinate hardware and software requirements

Maintain relationships with technology vendors

Each SERVPRO Franchise is Independently Owned and Operated