Job Summary:

The Accounts Payable Software Specialist is responsible for supporting user interaction with various software. The Specialist will understand all functions of the application in order to troubleshoot issues, report widespread errors to management, inform the department and applicable users of important updates, assist users with a variety of questions, and coordinate training in person, online, and through materials.

Duties & Essential Job Functions:

1. Serves as the main point of contact for Accounts Payable software related questions. Fields questions regarding Concur requests and Expense Reports, answering most inquiries independently and reporting larger issues to appropriate department management. Provides excellent customer service, communication, and support to employees at all levels.
2. Updates colleagues and department management on common system problems/complaints and any widespread issues.
3. Develops, organizes, and conducts, campus wide training sessions; including both in-person and on-line trainings. Develops training materials to share with TCU employees for various system functionality. Analyzes feedback from training sessions and materials to ensure the content is relevant and helpful.
4. Functions as the subject-matter expert for specific Accounts Payable managed software, working with IT and external partners in areas including but not limited to; Concur SAE integration issues, ACH troubleshooting, various system improvements; system testing; and rollout of new system functionality.
5. Assists management in identifying potential configuration changes based on campus use cases to ensure various software solutions align with university practices, policy and IRS guidelines
6. Collaborates with department management and internal partners to ensure website materials for various Accounts Payable software are updated and applicable based on current system configuration
7. Monitors pre-established Concur reports/KPI's and informs management of any important findings.
8. As the main point of contact for Concur, processes employee expense reports in accordance with established policies and procedures, escalates compliance issues to management after careful review of circumstances, and provides suggested solutions
9. Attends conferences, workshops, and trainings held by the software brands that TCU Accounts Payable uses in order to maintain an up-to-date knowledge of the system and provide department management with important updates learned at these events.
10. Performs other related projects and duties as assigned.

Required Education & Experience:

• Associate's Degree or equivalent in experience.
• 1 year of experience in supporting users with software applications
• Experience with Concur Request and Expense reporting, or a comparable software

Preferred Education & Experience:

• Experience in accounting/GL systems such as PeopleSoft.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Skill (advanced) using Microsoft Productivity software (e.g., Excel, Word and Outlook)
• Skill using Zoom or other virtual meeting software.
• Skill in effective written and verbal communication.
• Ability to maintain professionalism and contribute to a cohesive work environment.
• Ability to maintain proper verbal/written etiquette, communication and customer service skills
• Ability to critically think to solve problems.
• Ability to apply strong analytical skills.
• Ability to apply attention to detail, including review of electronic documents.
• Ability to understand the goals, policies and objectives of the unit, and standards for the position.
• Ability to work in a fast-paced environment and meet strict deadlines.
• Ability to work with multi-culturally diverse stakeholders in a University setting.
• Ability to quickly learn software systems, including ability to perform system testing related to upgrades or configuration changes
• Ability to independently perform multiple tasks with dynamic priorities
• Ability to display and promote a positive work environment
• Ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Ability to guide and lead colleagues on projects and initiatives
• Ability to build mental connections to understanding how the organization performs, including business processes, data, systems, and people
• Ability to exercise prudence and insight in decision-making processes while keeping management aware of widespread issues

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.