Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

NYC Health+ Hospitals AP Specialist will provide customer service through several channels of communication across the enterprise. This position is responsible for handling inbound and outbound calls as well as email inquiries while utilizing enterprise software and applying policies to solve supplier and facility issues.

General tasks and responsibilities will include:

• Provide professional and quality customer service to suppliers, facility personnel and employees through adherence to the department's scripts, and in compliance with corporate policies and procedures
• Use Cisco-Finesse VoIP application to manage inbound and outbound calls in queue and to optimize caller experience
• Respond efficiently and accurately to callers explaining possible solutions
• Utilize knowledge base to resolve inquiries
• Provide navigation assistance with for PeopleSoft AP module inquiry screens
• Invoice entry and exception handling as needed
• Identify and escalate issues as needed
• Create and maintain Service Now tickets
• Participate in trainings to stay updated on applicable software, policies and procedures
• Perform other related duties as assigned by supervisor

Minimum Qualifications
1. A Baccalaureate Degree in a relevant field from an accredited college or university; and,
2. One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or,
3. A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
4. A satisfactory combination of education, training and experience.

Department Preferences

• PeopleSoft Accounts Payable module
• Customer service delivery
• Accounts Payable Process
• Plans, prioritizes, and organizes work effectively to produce measurable results
• Strong research, communication, and problem-solving skills
• Ability to deal with demanding requests and escalations
• Accounts Payable Certification
• Ability to multi-task and work well under pressure due to volume and urgent nature of calls
• Strong technology and computer skills
• Experience in managing invoices for a large-scale or in a high-volume settings

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs