Accounts Receivable Analyst
Milford, Ohio
Employer: Total Quality Logistics
Industry: Accounting/Finance
Salary: Competitive
Job type: Full-Time
About the role:
As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.
What's in it for you:
What you'll be doing:
What you need:
Where you'll be: 1701 Edison Dr., Milford, OH 45150
As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.
What's in it for you:
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match.
- Advancement opportunities within a robust Accounting and Finance team
- Up to $5,000/year in tuition reimbursement
What you'll be doing:
- Manage and report on a portfolio of customer accounts.
- Understand TQL's billing process and provide guidance to customers and sales representatives to help avoid payment issues.
- Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies.
- Maintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information.
- Keeping detailed notes, creating reminders, and annotating follow-up within the financial resolution software
- Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies.
- Escalating accounts to your supervisor/manager when appropriate
What you need:
- 3-8 years experience in billing, accounting and/or finance
- Bachelors degree preferred
- Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management.
- Exceptional communication, collaboration, and interpersonal skills
- Critical thinking and problem-solving skills with a focus on customer service.
- Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor
Where you'll be: 1701 Edison Dr., Milford, OH 45150
Created: 2024-05-09
Reference: 23101882
Country: United States
State: Ohio
City: Milford