SUMMARY:

The Accounts Receivable Coordinator will be responsible for answering and responding to inquiries from internal and external customers via email and phone, opening and sorting incoming accounts receivable mail, scanning & depositing checks electronically, running reports, and supporting our cash application team with back up responsibilities.

ESSENTIAL FUNCTIONS :

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Open mail related to accounts receivable; prepare deposits and scan checks electronically into our bank lockboxes.
• Contacting customers to update their records so payments and correspondence are delivered to the correct mailing and email addresses.
• Reviewing all incoming email requests regarding unapplied payments, write-offs, credit memos, and any inquiries related to accounts receivable. Delegating as necessary and ensuring all requests are responded to and resolved in a timely and professional manner.
• Working with customers to confirm and complete ACH set-ups, banking information and maintaining customer records in Great Plains ERP system.
• Generate daily, weekly, or monthly KPI reports for accounts receivable.
• Provide backup assistance to the cash application team and credit card processing.
• Support audit requests by collecting historical documents and files for accounts receivable functions.
• Work with field office personnel and accounts receivable management to identify process deficiencies and implement established best practices.
• Support and assist customers, collections, and our labs with researching and resolving payment application issues.
• Perform other ad-hoc assignments and project work, as necessary.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

• Associates or Bachelor's degree in Accounting, Finance, Business, or related field is preferred
• 2 years of collections, accounts receivable, billing, or customer service experience

Required Knowledge and Skills

Required Knowledge and Skills:

• Basic understanding of accounts receivable principles and procedures
• Must be a team player.
• Strong attention to detail and highly organized, critical thinking, with the ability to multitask.
• Excellent verbal and written communication skills
• Strong time management and resource management skills
• Self-disciplined with a willingness to learn.
• Proficiency in MS Office, specifically Excel
• Working knowledge of ERP systems, Great Plains preferred, but not required.

Required Competencies:

• Teamwork - works collaboratively as part of a team and works cross functionally to achieve company goals.
• Communication - effectively communicates with our business partners across the organization, along with our external suppliers.
• Customer Service - manages customer situations and responds promptly and consistently to customer needs.
• Organization and Time Management - handles multiple projects simultaneously with strong attention to detail.
• Detail-oriented - focuses on data for accuracy to complete job duties, with a high degree of accuracy; makes a conscious effort to understand causes, not just effects.
• Problem-solving - reviews multiple sources of information, collects data, and uses intuition and experience to resolve issues for internal and external partners.
• Analytical - synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Motivation - sets and achieves goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Benefits

80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Work Schedule

Monday through Friday 8-5