Administrative Assistant, Dispute Resolution Unit

Title: Administrative Assistant, Dispute Resolution Unit

State Role Title: Administrative Assistant

Hiring Range: Commensurate with Experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location:Office of the Attorney General

Agency Website:www.oag.state.va.us

Recruitment Type: General Public - G

Job Duties

This position provides administrative support to the Dispute Resolution Unit and the Consumer Protection Section's investigators.
This individual will perform data entry, creation of complaint files, generation of letters at all stages of the complaint process, file room duties including record retention coordination, and other duties as assigned.
This individual will report to the Manager of the Dispute Resolution Unit and work with other members of the Consumer Protection Section as needed.

Minimum Qualifications

• This position requires competent working knowledge of case file management and basic correspondence.
• The successful candidate will demonstrate excellent written and verbal communication skills, excellent proofreading, proficiency in time management, the ability to work independently and as a team member, and the ability to organize and analyze large quantities of written and verbal information.
• The successful candidate must also demonstrate the ability to work well under pressure and adjust priorities without close supervision.
• The successful candidate should be comfortable working with databases and spreadsheets.
• The position requires basic experience with Microsoft Word, Outlook, Access, and Excel.

Additional Considerations

• A high school degree or equivalent is required with some college education preferred.
• A combination of training and experience indicating possession of the required qualifications may substitute for educational criteria.
• A background in consumer protection, customer service, or alternative dispute resolution is beneficial but not required.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Help Personnel email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: Human Resources

Phone: 804-786-2071

Email: helppersonnel@oag.state.va.us

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.