Summary
Job Summary

Performs a variety of administrative/clerical duties for the Case Management department.
Job Responsibilities

• Provides administrative support in the Case Management department including answering/routing telephone calls/messages/emails and scanning regulatory documents into electronic medical record (EMR).
• Obtains insurance authorizations/denials for hospitalization and documents required information in the EMR as assigned.
• Communicates insurance clinical requirements to the utilization review (UR) nurse and documents in the EMR as assigned.
• Completes certificate of birth, certificate of stillbirth, and paternity affidavits per state guidelines as assigned.
• Performs patient placement duties for admissions and transfers in coordination with House Supervisor, UR nurse, and environmental services as assigned.
• Assists discharge planners as assigned.
• Maintains Notary of Public as directed.
• Maintains work area and related supplies and equipment.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• A minimum of 2 years' relevant experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under general supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Applies more advanced skills and knowledge in the area of specialization.

Physical Demands

• Standing: Occasionally
• Walking: Frequently
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.