Date Posted: 05/09/2024

Requisition Number: 7721

Location: CHA East Cambridge Care Center

Work Days: 08:00-16:30

Category: Clerical and Administrative Support

Department: CHA PACE

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union: Yes

Union Name: SH Laborers 381

Department Description:

CHA PACE is a Program of All-Inclusive Care for the Elderly (PACE) at Cambridge Health Alliance (CHA). CHA PACE serves adults 55 years and older with chronic medical and/or mental health difficulties with the goals of achieving the highest level of community independence and preventing nursing home placement. CHA PACE's high functioning interdisciplinary team works to fully integrate and coordinate medical and behavioral health care, community resources, and in-home support services.

Job Purpose:

The PACE Administrative Coordinator II performs a wide range of administrative and support functions for the PACE department, including but not limited to serving as a member of the PACE interdisciplinary team; coordinating and scheduling participants with primary providers and specialty care; coordinating transportation for medical appointments; and ensuring documentation in EMR of external provision of care.

Responsibilities:

• Receives and prioritizes information received from various sources and routes, including but not limited to: participants and their caregivers, PACE team members, PACE Managers and Directors, providers, telephone, EPIC message, email, and contracted partners.
• Greets departmental visitors in person and via telephone to ensure accurate and timely communication, presenting the department in a positive manner to participants and care partners.
• Schedules initial and biannual mandatory provider clinical assessments per PACE care plan regulations.
• Coordinates with providers for schedule and template management.
• Recognizes and troubleshoots patient-related problems and passes on to appropriate personnel.
• Documents in EMR per standard related to scheduling and coordination of care including documentation of care provided from outside providers.
• Enters authorizations for care provided in TPA system per protocols.

Qualifications:

• High school/GED required; Associates or Bachelor’s Degree preferred
• Minimum 3-year administrative experience in a medical office setting.
• Fluency in applications such as advanced word processing, spreadsheets, databases, flowcharts and graphics (Microsoft Office and Google apps).
• Experience with EPIC scheduling functionality, InBasket, Workqueue.
• Writing, interpersonal, organizational and communication skills required.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.