Administrative Generalist Coordinator, IU Housing Operations and Assignments

Indiana University Bloomington (IUB) is a public Research Institution with a total enrollment of 47,000 students. IUB hosts top academic programs in a range of disciplines including performing arts, informatics, and business. With Big 10 sports, more than 700 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IU is a campus full of energy and life.

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. As part of the Office of Student Life, The IU Housing Operations and Assignments office is a dynamic group of staff who facilitate administrative process for IU Housing, through occupancy management, contract implementation and front-line service for IU Housing. With a cyclical and detail-oriented environment, staff balance customer service and student development through interactions with students and families.

IU Housing is home to approximately 12,000 students, predominately first year students, in 19 residence centers. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion that is guided by our Diversity Statement.

Job Summary

Department-Specific Responsibilities

• Provides direct in-person, telephone, online, and email services to clients and especially for students and families who require complex services.
• Schedules, accountability and assist in hiring, onboarding, and training of hourly part time staff and assist with office management in their absence.
• Provides front line counseling, customer service, and holistic problem resolution in the areas of bill payment, assignment information, contract obligations, and student accounts to prospective, current, and former students and their support systems.
• Troubleshoots student issues and resolves complex matters that may cross over several departments.
• Verifies accuracy and completeness of IU Housing administrative services and ensure smooth flow of operation. Can include application and contracting processes, enrollment confirmation, timely bill payments, rental verification, and eligibility for on campus housing.
• Assists in creation of training tools for various software in addition to creation of manuals or standard operating procedures.
• Represents IU Housing Operations and Assignments at orientation and outreach events both on and off campus.
• Interprets and utilizes online and historical information from IU Systems such as the Student Information System (SIS), Salesforce Lightning (Customer Relations Management tool), Dialpad (call center software), housing management software and the IUIE system.
• Manages of cases, templates, and contacts in Salesforce Lighting Customer Relations Management (CRM) tool.
• Collaborates with outside the university vendors and agencies to provide additional services to students living on campus.

General Responsibilities

• Evaluates office production, revises procedures, or devises new forms to improve efficiency of workflow.
• Organizes office operations and procedures, such as creation of Word and Excel files, bookkeeping, and preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other office services.
• Oversees opening, sorting, and routing of incoming mail, answers correspondence and prepares outgoing mail.
• Monitors the use of office supplies and equipment; reorders items as required.
• Ensures that office procedures and policies are being maintained and communicated.
• Compiles, copies, sorts, and files records of office activities.
• May perform other duties related to maintaining an internal website and/or working with social media.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

2 years of relevant experience

SKILLS

Required

• Proficient communication skills
• Effective interpersonal skills
• Excellent organizational skills
• Demonstrates ability to maintain confidential information
• Demonstrates excellent judgment and decision-making skills
• Ability to simultaneously handle multiple priorities
• Maintains a high degree of professionalism

Preferred

• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Demonstrates ability to maintain confidential information
• Effective interpersonal skills
• Demonstrates analytical skills

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana.

This position is an in-person.

Advertised Salary

$16.48 per hour

Work Hours

This position is scheduled Monday - Friday from 8:00 AM to 5:00 PM.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: General Administration

Job Family: Administrative Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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