Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

Step into the dynamic world of pharmaceutical sales with a promising opportunity as an Administrative Intern in the Sales department at Empower, an innovative leader in health and wellness medication solutions. This position offers a unique blend of analytical and communicative tasks designed to sharpen your skills and broaden your understanding of the pharmaceutial industry.

As an integral part of the sales team, you will be at the forefront of managing and tracking incoming leads, utilizing advanced prospecting toolslike ZoomInfo and Sales Navigator. This role allows you to dive deep into the art of sales. Your efforts will be crucial in introducing Empower's groundbreaking products and services to a wider audience fostering relationshis that maximize client engagement and satisfaction.

You will also play a vital role in enhancing our Customer Relationship Management (CRM) system. By entering detailed and accurate data for new leads, maintaining up-to-date CRM profiles, and re-engaging inactive accounts, you help sustain the lifeblood of our business.

If you are eager to learn, ready to challenge yourself, join Empower and contribute to our mission to expand access to quality, affordable medication while experiencing firsthand the interection of healthcare innovation and customer service excellence. This role promises not just skill enhancement but also provides a platform to make a tangiblel impact in the lives of many, aligning with our vision of a healthier, happier world.

Duties and Responsibilities

• Tracks and manages all incoming leads from internal sources, inside, and outside sales representatives, and maintains scheduled communications with potential accounts.
• Will establish and qualify new accounts from internal and external sources.
• Learns about updated or new products and regulatory changes.
• Uses prospecting software such as ZoomInfo and Sales Navigator for prospect searches, targeted leads and utilizes digital expertise to determine the best means for initial contact.
• Will have opportunities to initiate contact with decision makers to introduce company's products and services while leverage Empower's benefits.
• After completing training, initiates contact with inactive accounts to restart ordering.
• Will be trained to source new sales opportunities through lead qualification and be able to source independently by end of internship. Will also be able to assist new providers through the new account form set-up process.
• Responsible for entering all data and new leads in the CRM and maintains each CRM profile with detailed and accurate information.
• Maintains allocated outgoing calls and emails with a high standard of professionalism in verbal and written communications.
• Works closely with internal teams to provide a high level of customer service.
• Pulls invoices for clinics in territory.
• Assists with bulk portal set-up and login
• Researches order status and delivery updates for clinics within territory.
• Works with incident teams to submit and resolve customer complaints in a timely manner.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Knowledge and Skills

• Able to learn detailed knowledge of pharmaceutical products and specific clinical treatments and can accurately pronounce medical and pharmaceutical terminology.
• Works with honesty and integrity.
• High-level of intellectual curiosity.
• Analytical and quantitative skills.
• Comfortable and able to interact with individuals at all levels in the organization including C-Suite.
• Must be detail oriented and possess a high level of accuracy.
• Ability to prioritize work and meet deadlines.
• Sensitivity to confidential documents and information.
• Aptitude for digital environment.
• Proficient in online research.
• Comfortable and productive in a Hybrid work environment.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• Requires a high school diploma or equivalent.
• Completion of college hours for Junior classification status in a Bachelor of Science in a Life Science/Healthcare/Core business competency, required.
• Experience with Microsoft 365, SharePoint, required.
• Previous experience working in an inclusive, creative, and diverse environment.
• Experience with CRM software (Salesforce) preferred.
• ZoomInfo and Sales Navigator experience preferred.
• Previous experience in outbound call center sales or related sales experience, preferred.
• Bilingual preferred.

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.