Summary

Serves as the Administrative Officer (Office Manager) to the Regional Director, managing the office administrative staff and all administrative management services for the Region to ensure effective and efficient case handling by attorneys and field examiners.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

All U.S. Citizens (Including Veterans); All current and former federal employees (status & non-status); and Qualified ICTAP; CTAP; RPL candidates.

This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Federal employees - Competitive service
• Individuals with disabilities
• Land & base management
• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans

This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Federal employees - Competitive service
• Individuals with disabilities
• Land & base management
• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans

Videos

Duties

As an Administrative Officer (Office Manager), GS-0341-11, your typical work assignments may include:

• Overseeing the Regional office's functions related to document retention and organization, including incoming/outgoing correspondence, records management, publications/forms management, administrative standard operating procedures, administrative internal controls, and organizational files management.
• Studying, analyzing, and developing way to establish and improve the assignment and workflow of case handling and processing within the administrative positions of the Region.
• Serving as the Contracting Officer's Representative for the Region on administrative expenditures to include ensuring the technical aspects of contracts are met.
• Establishing and communicating guidelines and performance requirements to employees; conducting formal performance reviews; and identifying and providing for the developmental and training needs of employees.
• Attending meetings and participating in discussions and planning of workload, case handling time targets and priorities, staff utilization, implementation of new case handling requirements, new administrative policies and programs, and similar matters.

Requirements

Conditions of Employment

• U. S. Citizenship Required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This is not a remote position.
• Relocation expenses are not authorized.
• May be subject to a background investigation prior to appointment
• A one-year probationary period may be required.
• A one-year supervisory/managerial probationary period may be required.
• Transcripts are required if qualifying based on education in lieu of specialized experience
• Transcripts are required if qualifying on a combination of experience and education.
• This position is not part of the Bargaining Unit.
• This position is in the Competitive Service.
• Submit complete application package online by 11:59 PM EST on the closing date.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Ideal Candidate Statement

The ideal candidate for the Administrative Officer (Office Manager) position has experience coordinating the administrative workflow of an office. The candidate possesses analytical skills to oversee and give meticulous attention to detail to ensure that the daily workflow of the office is completed and/or routed and tracked successfully. The ideal candidate has excellent interpersonal skills and the ability to communicate both effectively orally and in writing. Experience serving as a Contract Representative or experience assisting in the purchasing, budgeting process is preferred.

Minimum Qualifications

Applicant must have one year of specialized experience equivalent to the GS-09 grade level which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of an Administrative Officer (Office Manager) at the GS-11 grade level.

Specialized experience includes:

• Experience planning and providing management and program services for operational activities of an office; and
• Experience serving as a liaison to resolve matters and coordinate activities related to budget, facilities, and human resources; and
• Experience establishing internal procedures to promote efficiencies to overcome obstacles in the administrative process.

This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the position description, specialized experience, or assessment questionnaire from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.

OR

Education: Ph.D. or equivalent graduate degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related from an accredited college or university. (Note: You must attach a copy of your transcripts.)

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position if the computed percentage of the requirements is at least 100 percent. (NOTE: You must submit a copy of official transcripts.)

For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website.

Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). You MUST provide transcripts or other documentation to support your educational claims. Applicants can verify accreditation here.

All education claimed by applicants will be verified by the appointing agency accordingly.

You must meet all qualification requirements. (Required - if applicable) All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, please click here.

Special Instructions for Foreign Education

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in accredited U.S. education programs; or full credit has been given for the courses at a U.S. accredited college or university.

For further information regarding Foreign Education, please click here.

Additional information

Supplementary Vacancies

Supplementary vacancies may be filled in addition to the number stated in this announcement.

Equal Employment Opportunity/Reasonable Accommodation

The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race, color, national origin, religion, sex (including pregnancy, gender identity, and sex orientation), age, disability, genetic information, political affiliations, or any other non-merit factor.

Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here.

NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities.

(Note: for additional information for job seekers with disabilities, please click on the following website here.)

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Alternate Applicant Information

Applicants may contact the Office of Human Resources or by contacting the Office of Human Resources Representative listed.

The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Telework, Employee Assistance Program, and the Child Care Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package will be compared against your responses to the questionnaire to determine your ability to demonstrate the following competencies:

• Administration and Management
• Attention to Detail
• Financial Management
• Managing Human Resources
• Oral Communication

The questionnaire includes a cut score based on the minimum level of the required skill set for this position.

You must meet or exceed the cut score to be considered. You will not be considered for the position if you do not meet the cut score or fail to complete the assessment.

If you meet or exceed the cut score, your application package will be forwarded to Rating and Ranking Panel Members for further review and assessment.

Your rating from the questionnaire and Rating and Ranking Panel will determine if you meet the quality categories of Best Qualified, Well Qualified, or Qualified candidates.

• Best Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
• Well Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
• Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

If your final rating places you among the top candidates, your application package may be referred to the selecting official for further review.

To preview the occupational questionnaire, please click here.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  In addition to your responses to the assessment questionnaire, you must submit the following additional documents specific for this vacancy:
  
  Resume. Your resume must describe your job-related experiences and will be used to verify your qualifications. Therefore, it is important that the information be relevant, detailed where appropriate, and addresses the competencies for this position. Your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present) to include the hours worked per week (i.e., 40 hours full-time per week). If your resume does not contain this information, your application may be marked as incomplete, and you will not receive consideration for this position. If your resume consists of more than 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
  
  Other documents (if applicable). For more information, please click on the applicable link.
  
  Most Recent Performance Appraisal. (Current/Former Federal Employees). If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.
  
  Notification of Personnel Action (SF-50). (Current/Former Federal Employees). Most recent SF-50 showing current grade, tenure, and highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If you are applying for a higher grade, provide a SF-50 or SF-50s which show the length of time in current/highest grade (i.e. Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time-in-grade requirements. As a current or previous career or career conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification.
  
  Transcripts. An unofficial copy of your transcripts is sufficient for this application package. The unofficial transcripts must be verifiable; contain the name of the institution, applicant's name, list of completed courses (with grades), semester hours, and GPA. If the position has a positive education requirement (i.e. LL. B or JD), as indicated under the "Education" section, the unofficial transcripts must show type of degree and degree date received (conferred).
  
  In lieu of unofficial transcripts, a verification of enrollment letter is also sufficient; however, all required information listed above for the unofficial transcript must be included in the verification letter, including type of degree and degree date received (conferred) if applicable. If selected, an official copy of the transcripts is required and must be received before employment.
  
  Schedule A: Disability Letter
  
  Veterans: DD-214 (member copy-4)
  
  Disabled Veterans: DD-214, SF-15 and VA letter dated 1991 or later (indicating % disability)
  
  Certain Military Spouses
  
  Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.
  
  Family Member Preference (Derived Preference)
  
  Reinstatement
  
  Former Peace Corps or VISTA Volunteers
  
  Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP). If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:
  
  • your most recent performance appraisal; AND
  • the proof of eligibility letter from the Agency; AND
  • your most current SF-50, displaying current series and grade.
  
  Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
  
  All materials must be received by 05/29/2024 to be considered for this announcement.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must provide a complete Application Package, which includes:
  
  
  • Resume; and
  • Assessment Questionnaire; and
  • Any other documents needed to verify your qualifications or eligibility (see the Required Documents section).
  
  Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
  
  To begin the process, click the APPLY button at the right side of this screen to create an account or log in to your existing USAJOBS account.
  
  Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process.
  
  If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to create a USAJOBS account.
  
  To change or update your application, simply reapply through USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.
  
  To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.
  
  Agency contact information
  
  
  
  National Labor Relations Board
  
  Email
  
  employment.solutions@nlrb.gov
  
  Address
  
  DIV OF OPER MGT REG 28 PHOENIX
  
  2600 North Central Ave, Suite 1400
  
  Phoenix, AZ 85004
  
  US
  
  Next steps
  
  Applicants will be initially reviewed for Minimum Qualifications determinations.
  
  All qualified applicants will then be screened by the Rating and Ranking panel members and placed into one of three categories: Best-Qualified, Well-Qualified, and Qualified. Applicants that meet the Well-Qualified category or higher may be referred to the Selecting Official for further consideration.
  
  If further evaluation or interviews are required, you will be contacted.
  
  Applicants will receive notification when a final selection has been made.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

In addition to your responses to the assessment questionnaire, you must submit the following additional documents specific for this vacancy:

Resume. Your resume must describe your job-related experiences and will be used to verify your qualifications. Therefore, it is important that the information be relevant, detailed where appropriate, and addresses the competencies for this position. Your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present) to include the hours worked per week (i.e., 40 hours full-time per week). If your resume does not contain this information, your application may be marked as incomplete, and you will not receive consideration for this position. If your resume consists of more than 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

Other documents (if applicable). For more information, please click on the applicable link.

Most Recent Performance Appraisal. (Current/Former Federal Employees). If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.

Notification of Personnel Action (SF-50). (Current/Former Federal Employees). Most recent SF-50 showing current grade, tenure, and highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If you are applying for a higher grade, provide a SF-50 or SF-50s which show the length of time in current/highest grade (i.e. Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time-in-grade requirements. As a current or previous career or career conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification.

Transcripts. An unofficial copy of your transcripts is sufficient for this application package. The unofficial transcripts must be verifiable; contain the name of the institution, applicant's name, list of completed courses (with grades), semester hours, and GPA. If the position has a positive education requirement (i.e. LL. B or JD), as indicated under the "Education" section, the unofficial transcripts must show type of degree and degree date received (conferred).

In lieu of unofficial transcripts, a verification of enrollment letter is also sufficient; however, all required information listed above for the unofficial transcript must be included in the verification letter, including type of degree and degree date received (conferred) if applicable. If selected, an official copy of the transcripts is required and must be received before employment.

Schedule A: Disability Letter

Veterans: DD-214 (member copy-4)

Disabled Veterans: DD-214, SF-15 and VA letter dated 1991 or later (indicating % disability)

Certain Military Spouses

Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.

Family Member Preference (Derived Preference)

Reinstatement

Former Peace Corps or VISTA Volunteers

Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP). If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:

• your most recent performance appraisal; AND
• the proof of eligibility letter from the Agency; AND
• your most current SF-50, displaying current series and grade.

Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

All materials must be received by 05/29/2024 to be considered for this announcement.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must provide a complete Application Package, which includes:

• Resume; and
• Assessment Questionnaire; and
• Any other documents needed to verify your qualifications or eligibility (see the Required Documents section).

Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.

To begin the process, click the APPLY button at the right side of this screen to create an account or log in to your existing USAJOBS account.

Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process.

If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to create a USAJOBS account.

To change or update your application, simply reapply through USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.

To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.

Agency contact information



National Labor Relations Board

Email

employment.solutions@nlrb.gov

Address

DIV OF OPER MGT REG 28 PHOENIX

2600 North Central Ave, Suite 1400

Phoenix, AZ 85004

US

Next steps

Applicants will be initially reviewed for Minimum Qualifications determinations.

All qualified applicants will then be screened by the Rating and Ranking panel members and placed into one of three categories: Best-Qualified, Well-Qualified, and Qualified. Applicants that meet the Well-Qualified category or higher may be referred to the Selecting Official for further consideration.

If further evaluation or interviews are required, you will be contacted.

Applicants will receive notification when a final selection has been made.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request