Administrative Specialist

The Administrative Staff Specialist will be responsible for handling administrative tasks related to the county leaf program. They will be responsible for answering, documenting, and following up to resident phone calls and emails. Additional responsibilities include utilizing Microsoft SharePoint to track and document all calls, emails, and violations, responsible for documenting, invoicing, and billing violation enforcements.

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Required Skills & Experience

Strong customer service experience
Ability to deescalate and resolve customer concerns
SharePoint experience

Nice to Have Skills & Experience

Billing or invoicing experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.