Admissions Specialist PRN - Patient Access Services

Admissions Specialist PRN - Patient Access Services

We're looking for a highly motivated, high energy and qualified Admissions Specialist to join our Texas Health family.

If you have a servant heart and meeting new people sounds like fun- this is the place for you!

Position Highlights

• Work location: Texas Health Harris 1301 Pennsylvania Ave Fort Worth, TX 76104

• Work hours: PRN (as needed)

Department Highlights:

• The Patient Access Representative assigned to the Emergency Room is a key member of the Patient Access Services team.

• Fast-paced environment that requires quick thinking when dealing with emergency situations.

• The Patient Access Representative interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors.

• Team-oriented work environment with expanded resources from other Patient Access areas.

• Cross-training opportunities within different areas of Patient Access

What You Will Do

• Duties to include, but not limited to:

• Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.

• Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures

• Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties. Maintains documentation of the same

• Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc. Prevents denials by ensuring timely notification of admission to insurance carriers

• Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.

• Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Why Texas Health?

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health is a great place to work.

Here are a few of our recent awards:

• 2021 FORTUNE Magazine's "100 Best Companies to Work For®" (7th year in a row)

• Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

• "America's Best Employers for Diversity" list by Forbes

• A "100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Additional perks of being an Admission Specialist:

• Gain a sense of accomplishment by contributing in a teamwork environment.

• Receive excellent mentorship, comprehensive training and dedicated leadership resources.

• Enjoy opportunities for growth.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org

Education
H.S. Diploma or Equivalent Req

Experience
1 Year Relevant Customer Service experience Req
2 Years Professional office/healthcare experience Pref

Licenses and Certifications
CHAA - Certified Healthcare Access Associate Upon Hire Pref And
CPI - Crisis Prevention Intervention Training 90 Days Req

Skills
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

Supervision
Individual Contributor

ADA Requirements
Working Indoors 67% or more

OSHA
Tasks involving exposure to blood, body fluids, or tissues.

Physical Demands
Medium Work