Adobe Customer Journey - Analytics Developer

Job Description
We are seeking a skilled Adobe Customer Journey Analytics (CJA) Developer with deep expertise in Adobe's Customer Journey Analytics platform, data stewardship, and a solid analytical background. This role will focus on managing and analyzing data, developing dashboards and reports, and integrating Adobe CJA with other Adobe Experience Cloud solutions. You will play a pivotal role in optimizing customer journey insights and ensuring data accuracy, governance, and best practices.

Responsibilities

• Build, configure, and optimize Adobe CJA setups to support customer journey tracking across multiple touchpoints.
• Responsible for data stewardship in the Adobe Experience Platform (AEP) Data Lake, ensuring the accuracy, integrity, and quality of the data being ingested and analyzed.
• Analyze both CJA and Adobe Analytics data, with a clear understanding of metrics, dimensions, and filters to derive actionable insights.
• Develop comprehensive dashboards and reports within both AA and CJA to track customer behaviors, identify patterns, and provide real-time insights to the business.
• Develop journey dashboards, summarize findings, recommend next steps, and continuously improve the customer experience based on data-driven insights.
• Help develop data connectors and integrate CJA with Adobe Real-time CDP (RTCDP) and Adobe Journey Optimizer (AJO) to streamline data flow and enhance the marketing technology stack.
• Support the tuning of CJA models and data schemas to ensure performance, scalability, and data accuracy.
• Assist in the development of governance frameworks for CJA, enforcing best practices for accessing reports, managing data, and ensuring compliance with data security standards.
• Work closely with stakeholders, including marketing, IT, and data teams, to ensure the CJA platform aligns with business objectives.

Experience

• 3+ years of experience working with Adobe Analytics and/or Adobe Customer Journey Analytics.
• 2+ years of experience in data stewardship within the AEP Data Lake, with a focus on analyzing AA data.
• Strong background in data architecture, analytics, or data engineering with Adobe Experience Cloud products.
• Experience developing dashboards and reports in Adobe Analytics and CJA.
• Familiarity with developing insights from analytics data and recommending actionable steps.

Technical & Soft Skills

• Proficiency in Adobe Customer Journey Analytics, Adobe Experience Platform (AEP), and Adobe Analytics.
• Experience with integrating CJA with Adobe Real-time CDP and Adobe Journey Optimizer.
• Familiarity with data visualization tools such as Tableau, Power BI, or similar.
• Strong knowledge of JavaScript, SQL, and ETL processes.
• Experience with API integrations and data flow management.
• Analytical mindset with the ability to interpret complex data and extract insights.
• Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical teams.
• Ability to manage multiple projects and deadlines effectively.

Preferred Qualifications

• Adobe Certified Expert in Analytics or Customer Journey Analytics.
• Experience in marketing automation and customer experience optimization.
• Familiarity with other Adobe Experience Cloud products like Adobe Campaign, Adobe Target, or Adobe Journey Optimizer.

Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.