ADvantage - Support Center Analyst IV

Category/Area of Expertise: Procurement & Logistics
Job Requisition: 390992_external_USA-PA-Carlisle_8122024
Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Governance (5120352)

ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. ADUSA Procurement is part of the Ahold Delhaize USA family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Position Summary:

• ADvantage Support Center - responsible for providing first-level vendor support
• Manage small/medium or Large (as assigned) initiatives/vendor accounts in terms of scope/complexity/value (process/financial)
• Accountable for Leadership Level communication (both internal and external)
• Support managers and ADvantage Analyst III associates
• Seasoned in a legacy company and either Fresh or Non-Perishable systems, processes and procedures
• Support development of department best-practices
• Responsible for knowledge in a sub-set of categories

Principle Duties and Responsibilities:

• Manage small/medium, or large (as assigned) vendor accounts in terms of COGS, visibility, and vendor tier participation
• Accountable for Leadership Level communication (both internal and external)
• Manage the ADvantage Support Center - expected to resolve issues quickly and effectively
• Manage the ADvantage Sharepoint site to ensure documentation is current and maintained
• Seasoned in a legacy company and either Fresh or Non-Perishable processes and procedures
• Support development of department best-practices and deliver business insights and change management
• Lead cross-functional process improvements, projects, and initiatives
• Collaborate with teams from 3rd party resources, Supply Chain, SC Procurement, and the Brands, conducting analysis to lead improvements in sales, on-shelf availability, COGS, and unsaleables
• Help drive the implementation of the company's new ways of working in assigned areas and the Brands
• Help drive reporting on vendor and program ROI, Scorecarding, adherence to KPI's, and vendor accountability
• Responsible for providing first-level vendor support, sharing documents, parsing files
• Support senior-level ADvantage Analysts and/or Managers and appropriately escalate issues
• Support delivering business insights and change management
• Support cross-functional process improvements, projects, and initiatives
• Support implementation of the company's new ways of working in assigned areas and the Brands
• Additional responsibilities as assigned

Basic Requirements:

• Bachelor's in Business, Supply Chain Management, or similar work experience
• Lean Six Sigma experience/familiarity preferred
• 4 years of relevant experience

Skills and Abilities:

• Specialized in a legacy company systems, processes, and procedures
• Responsible for knowledge in a sub-set of categories
• Relevant skills at exemplary, high-performing level of competency
• Attention to Detail
• Ability to manage and influence others in the organization, including executive levels
• Proven track record of delivering high quality results in a timely manner.
• Ability to influence change within ADUSA, the Brands and the Vendor community
• Ability to analyze complex problems and data sets
• Comfortable working in a virtual environment with reporting associates and/or leadership located in other campuses

#LI-SM1 #LI-Hybrid

At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com .

For more information, visit www.adusa.com .