AIML - Sr Engineering Program Manager, Cloud Engineering and SRE

Summary
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

We're looking for an exceptional Engineering Program Manager who is passionate about Apple's products and values; who loves working with infrastructure technologies at scale; and is committed to the hard work vital to continuously improve. This is a highly technical, hands-on position where you will work with Cloud Engineering teams and global, follow-the-sun Site Reliability Engineering (SRE) teams to make our services reliable and fast for hundreds of millions of customers. The ideal candidate will have a solid track record of maintaining high-quality global services under demanding usage to further the reliability and stability of our infrastructure that supports millions of users every day.



Description
- Work closely with Cloud Engineering, SRE, Operations, and Engineering teams to ensure maximum availability of our services in the production environments.

- Assist the Production Engineering teams with support of production environments. Work with teams to understand production issues, help track back to underlying issues, and propose future-proofing of the production environments.

- Be an advocate for process improvements and tools to ensure that the production environments are stable and reliable. Assist teams with scope and timelines for delivery of new tools/processes.

- Work with stakeholders on new and existing projects; drive functional and technical design discussions, cross-functional negotiations, planning, execution, delivery, documentation and more.

- Drive comprehensive, real-time analytics and reporting on key operational measurements for quality, performance, capacity, and reliability.

- Build relationships across the AIML organization and facilitate communication between groups.

- Be the voice for our customers; do whatever it takes to deliver the highest quality experience to our customers.

---