Air/Ocean Customer Service Agent
Humble, Texas
Employer: Schenker & Co AG
Industry:
Salary: Competitive
Job type: Full-Time
Responsible for providing and maintaining effective customer service and satisfaction. Provide information to resolve customer and shipment related problems. Tasks & Responsibilities: * Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, rate quotes, and special handling * Follow up with customers to resolve invoice problems and discrepancies * Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling * Accurately retrieve information from the system Tango, ProCars, Sales Cloud * Complete Quote Proposals, bid proposal, any customer inquiry * Proactively call customers on shipment problems, proposal follow-up * Provide POD information to customers * Interact with AOC and Airfreight Branch
Created: 2024-06-04
Reference: 202404260051
Country: United States
State: Texas
City: Humble
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