Airport Customer Service Supervisor - GEG -DL

Requirements and Description

POSITION SUMMARY

Under the supervision of the station manager or duty manager the supervisor is responsible for supervising employees on assigned shifts to ensure the daily activities run safely and efficiently, while also maintaining on-time departure, arrival and servicing of aircraft or customers.

ESSENTIAL FUNCTIONS/TASKS

• Supervises and coordinates daily activities of employees to ensure a safe and effective operation.

• Monitors and enforces safe working habits in accordance with OSHA, TSA, DOT, USPS regulations, DGS and Safety policies, and all applicable laws.

• Responsible for shift schedule to include: work assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

• Enforces Company policies and procedures including disciplinary action and promotes DGS policy on Equal Employment Opportunity, Anti-Harassment and diversity initiatives.

• Responds to employee issues or complaints in a timely manner.

• Communicates with Station Manager concerning any problems or issues.

• Schedules and conducts shift meetings.

• Trains, coaches, counsels and mentors employees in compliance with DGS and station policies.

• Assists in the administration of payroll, completes shift paperwork and performs other office duties.

• Performs job duties of assigned shift. (i.e. ramp, cabin service, customer service, passenger service)

• All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of DGS, Safety, Security, Ramp, Cabin Service, Operations, Customer Service, FAA, Airport, OSHA,USPS, DOT and Station policies and procedures. MENTAL ABILITIES: Must be able to follow directions, read and interpret documents.

Competency Statement(s)

• Safety - Ability to follow established safety policy and procedures and identifies and corrects conditions that affect safety in the workplace and must be able to wear Personal Protective Equipment (PPE) such as reflective vest, gloves, safety glasses, steel-toed boots, and ear plugs.

• Attendance and Reliability -Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.

• Problem Solving/Judgment- Gathers and analyzes information and utilizes knowledge of procedures to make sound decisions in a timely manner.

• Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, convey and understand the comments and questions of others.

• Leadership/Coaching/Counseling-Ability to lead, motivate, coach and council employees in concert with Company and Station goals and objectives.

• Accuracy - Ability to perform work accurately and thoroughly to service or load aircraft.

Competency Statement(s) continued Page 2

• Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..

• Honesty/Integrity/Ethical Standards - Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.

• Customer Service Oriented - Ability to take care of the customers' needs and personal belongings while following company procedures.

• Organizational/Time Management-Ability to work in an organized fashion and under tight time constraints to service aircraft or customers.

• Teamwork - Ability to work with others as a team to perform and complete job duties.

EDUCATION: High School Graduate or General Education Degree (GED) is preferred. One (1) to two (2) years of supervisory experience preferred. Prior ramp, cabin or customer service experience required.

OTHER REQUIREMENTS

Must be 18 years of age; possess a valid Driver's License; eligible to work in US; able to pass pre-employment drug screen, FBI criminal and USPS background check; and complete ramp and SIDA training to obtain airport authority identification security badge.

PHYSICAL REQUIREMENTS

Physical Requirement Frequency Physical Requirement Frequency

Lift/carry up to 70 lbs C (Constantly) Reach Above Shoulder C (Constantly)

Lift/carry greater than 70 lbs F (Frequently) Climb/Crawl C (Constantly)

Push/Pull up to 70 lbs C (Constantly) Stoop, Squat, Kneel, Bend C (Constantly)

Walk/Stand C (Constantly) Handling /Fingering C (Constantly)

Sit O (Occasionally) Reach/Grasp Outward C (Constantly)

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception) Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.

Sense of Sound/Hearing-Must be able to communicate by radio and other devices.

WORK ENVIRONMENT

Depending upon the position supervised; while performing the duties of the job the employee may work in confined spaces and under tight time constraints to service or turn the aircraft and is regularly exposed to outside weather conditions including rain, snow, sun and extreme cold and extreme heat. The employee is frequently exposed to moving mechanical parts such as propellers and jet fans and works in and around moving aircrafts and vehicles and is exposed to fumes or airborne particles. The noise level in the work environment is usually loud. The pace of the work varies and is often fast paced in order to load or service the aircraft to prevent flight delays or service the customer. The pace of work varies and depends on the flight schedule, flight delays, weather conditions and passenger volume.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Particular functions, tasks and requirements may vary or be added depending upon the location and operational requirements. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."