• Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.


• How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an "It Can Be Done" Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.


• About This Opportunity

Deskside Infrastructure Specialist will play a pivotal role in managing and optimizing the hardware/software assets deployed within the Corporate user environment. You will be responsible for ensuring their efficient utilization, maintenance, and compliance with organizational policies and standards. You will play a crucial role in ensuring the reliability, performance, and security of end user hardware components. This position requires a strong technical skill set, attention to detail, and the ability to troubleshoot complex hardware issues efficiently.

KEY DUTIES AND RESPONSIBILITES:

• Install, configure, and deploy desktop hardware, including PCs, laptops, monitors, and peripherals, according to organizational standards and user requirements.
• Creates, maintains and updates documentation with most relevant information.
• Assess internal business problems and recommend alternative solutions using independent judgement.
• Provide level 2 and 3 support for over 8,000 corporate users and devices.
• High level knowledge of supporting/managing/imaging OS products/devices.
• Support Windows, MacOS operating systems, printers and applications.
• Troubleshoot complex hardware/software issues, diagnose problems, and implement solutions in a timely manner.
• Troubleshoot network connectivity issues, including wired and wireless connections, VPN, and remote access.
• Document troubleshooting procedures and resolutions for common hardware issues to facilitate knowledge sharing and training.
• Educate end-users on best practices for desktop usage, security awareness, and troubleshooting common problems.
• Ticketing system/SLA experience (ServiceNow preferred)
• Iphone/iOS troubleshooting/configuring.
• Outlook administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues.

Asset Management

• Deploy, offboard and maintain deskside hardware to internal customers.
• Responsible for all relevant actions taken in relation to legal holds, including the identification and preservation of data on laptops, should be documented for future reference and auditing purposes.
• Track asset allocation, movement, and changes in ownership or status.
• Support Windows, MacOS operating systems, printers and applications.
• Conduct regular audits to verify the integrity of asset data within ServiceNow and identify discrepancies.
• Ensure timely deployment of assets to end-users.
• Configuration and setup of hardware and software according to established standards and procedures.
• Coordinate repairs, replacements, or upgrades for malfunctioning or obsolete assets.

Education and Experience:

Education: Bachelors/4yr degree

Years of Relevant Work Experience: 4+ yrs

Certifications/Licenses: Current CompTIA A+ certification and Security+ certification, or a combination of equivalent education and experience.

Proficiency with support software such as SharePoint, and Microsoft 365 and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.

• Proficiency with support software such as Sharepoint, Microsoft 365 and other Microsoft applications as well as portfolio of software applications.
• ITIL, Cisco and Microsoft product certifications are a plus.
• OS and software deployment experience.
• Proficiency in hardware diagnostics, troubleshooting, and repair techniques.
• Proficiency in hardware diagnostics, troubleshooting, and repair techniques.
• A passion for providing an excellent end user experience is required.
• Mobile Device Management Experience preffered
• JAMF Experience Preferred

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