Annuity Care Specialist

Job Summary:

Under general supervision, provides support and assistance to Annuity Care Department to facilitate the processing of annuity applications submitted by financial advisors/agents. Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with carriers and financial advisor/agent as necessary throughout the process. Identifying issues and working to resolve favorably. Specialist works closely with Annuity Care Associate and other team members to ensure client satisfaction. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Essential Duties and Responsibilities:

• Perform review of annuity applications and requirement

• Perform timely entry of initial application

• Keep abreast of product changes and deadline

• Prioritize application processing based on approaching deadline

• Work with licensing team on issues related to submitted busine

• Input requirements into database and review for accuracy

• Verify appropriate contract structure and like registration to brokerage account

• Submit good order applications to insurance carrier

• Send follow up notices to financial advisors/agents until processing requirements are completed

• Review and respond to various requests from financial advisor

• Communicate with insurance companies regarding submitted business or issue

• Support end of day process which may include balancing with appropriate wire accounts and/or submitted business report

• Close cases that are not in good order in appropriate timeframe

• Support Annuity Care Associate with necessary task

• Complete secondary application review for Annuity Care Associates as needed

• Performs other duties and responsibilities as assigned

Qualifications:

Knowledge, Skills, and Abilities:

Advanced Knowledge of:

• Principles, practices, and procedures of general office concept

• Policies that govern insurance operations.

• Process flows within specific assigned functional area.

• Regulations for specific assigned functional area.

Advanced Skill in:

• Communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action

• Relaying information to insurance carriers to help ensure best practice

• Identifying potential issues related to annuity processing

• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to:

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

• Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels.

• Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.

• Analyzing data to identify discrepancies.

• Problem solving.

Educational/Previous Experience Requirements:

• High School Diploma or equivalent and a minimum of three (3) years' experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service.

~or~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

None

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm