Role: API Technical Writer

*Position Summary*

Will work internally and with customer organizations to develop, plan, write, and edit technical documentation using a variety of formats.

Will ensure that the documentation is written clearly and suited to the needs of the customer's users, whose technical product knowledge ranges from limited to highly proficient.

Responsibilities

• Quickly learn and adopt technology, tools, and process in a fast-paced environment
• Research new trends in information and service delivery
• Lead initiatives to improve content quality and usability and to improve team processes; contribute to strategy discussions.
• Adapt writing style to project requirements; apply principles of minimalism.
• Research and analyze the customer's documentation requirements; create doc plan; write technical documentation.
• Perform risk analysis, identify potential issues, and create work estimates for doc projects.
• Grasp complex technologies with a strong analytical and technical aptitude.
• Implement information architecture methodologies and techniques.
• Demonstrate in-depth understanding of Agile and Waterfall development methodologies..
• Find creative and practical solutions to complex problems related to the creation and maintenance of documentation sets.
• Work with limited or no supervision to pursue established goals and resolve issues as they arise.

Required:

• Minimum 12+ years of experience
• Minimum 10+ years of Banking Industry Experience
• Experience in the technology industry and excellent understanding of technology terminology and concepts
• Understanding of markdown and html documentation format
• Experience working with tools like Jira and Confluence
• Experience with documentation and productivity tools like Word, Excel, Excalidraw, Lucid etc.
• Excellent knowledge of user documentation for technical systems
• Excellent verbal and written communication skills

Nice to have:.

• Experience working on web portals with technical content.