APN Support Representative, APO \u0026 Funding Delivery

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon has built a reputation for excellence in customer service. As a member of the AWS Partner Network (APN) Support team you will be at the forefront of AWS's technology. Your primary goal will be to assist our partners around the world to take advantage of a growing set of services, programs and features offered by AWS. These features are aimed to help partners generate business, train and grow their skills and competencies. Our partner network is rapidly growing, and we are looking for customer obsessed, talented and driven individuals to help us support our partners' daily operational needs and assist them on their journey with APN.

As an APN Support Representative you will work directly with our partners, addressing important issues where resolution is crucial for the partner to continue to grow its AWS business and be successful. Such issues include, troubleshooting systemic issues with the Partner Central Platform, assisting partners in the upgrade process, and providing general guidance about our many programs.

Key job responsibilities

- Ability to recognize patterns.

- Open to learning new technologies and processes while staying current with related field information.

- You must have a proven written and oral communication with the ability to summarize customer issues into notes that are readable by others.

- You must do well with prioritization, time management, and flexibility.

- Ability to embrace constant change with grace and control

- Ability to communicate openly and contribute in a team environment.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

-2+ years of experience on a fast paced customer support team working within trouble ticketing/tracking systems

-Proficient in MS Office

PREFERRED QUALIFICATIONS

- Salesforce application experience.

- Experience funding benefits and/or incentive programs.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,900/year in our lowest geographic market up to $132,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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