Apple Services Data Scientist

Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Product & Services Support Insights team is seeking a Data Scientist for our Services programs. You will identify insights that influence new strategies for supporting our services. You will also be a hands-on, hard-working expert with analytics tools. Experience turning complex data into clear, actionable insights, delivered in a fast pace environment, is key to success in this role.



Description
The AppleCare Services Data Scientist analyzes and evaluates Apple Services transactional performance and customer support. In order to do so, you will develop and engineer new data assets and performance metrics to scale the team's analytical capabilities. To extract maximum value from customer data, you will leverage the latest AI techniques to summarize, interpret, and convey the voice of the customer. You will communicate the resulting analyses to audiences of all levels across Apple to influence product changes and enhance the customer experience. Critical to driving change is the ability to instill confidence in the analyses you deliver, so strong communications skills are imperative.

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