AppleCare BPR Project Manager, Consumer Sales

Summary
Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of balanced debate? If so, we want to talk to you! In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That's because our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and teams and drive sophisticated changes across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to execute big projects successfully. As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritizing, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You'll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technical projects that interweave multiple functional teams and/or multiple systems.



Description
CORE JOB RESPONSIBILITIES INCLUDE:
Plan and lead multiple projects using AppleCare BPR's methodologies for consistently high-quality results
Lead the creation of to-be processes
Drive all steps of the technological design process from problem identification through solution vetting and selection
Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment
Lead geographically-dispersed, cross-functional teams, including collaborations with third party partners
Balance project scope, schedule, and budget constraints with business needs and expectations Identify and engage all resources needed to mobilize projects
Establish project roadmaps and schedules, keeping activities on track to major milestones

ADDITIONAL RESPONSIBILITIES INCLUDE:
Elicit requirements/user stories/use cases from subject matter experts
Drive solution design process with technical teams-generate and vet possible solutions; build, test, and refine models; finalize technical design
Handle project risk throughout the life of the project Identify, document, and drive resolution of project issues
Identify key decision recommendations and broker agreements with internal and external partners
Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams
Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

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