AppleCare Product Ops - Product Manager

Summary
Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We seek an individual experienced in technical product management to drive customer-facing initiatives of our AppleCare Product Operations team. You'll need to be organized and proactive to the challenges of a fast paced environment with ability to handle ambiguity and build structure. You will work on developing and defining new service offerings, and ways to bring them to market in a way that is distinctly Apple. You will be responsible for leading the planning, development, implementation and performance measurement of your programs. You will closely work with engineers, data scientists, financial analysts to find opportunities, develop them into cases, and pitch them to executives. Once approved, you will work with project managers, designers and software architects to bring those concepts to market. We feature a collaborative environment with creative, hard-working people and groundbreaking technologies. Do you have a strong technical / engineering background, with previous experience in product development / business processes with the shown ability to evaluate, analyze, prioritize, influence and collaborate across all levels of the organization? Join us and make a difference!



Description
You will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences. In partnership with experts from functional areas across Apple, your key responsibilities are to deliver:

- Market/Competitive intelligence

- Consumer insights & trends

- Product concept/new feature ideation, business case, and strategic alignment

- Customer experience and system requirements

- Product performance monitoring & cost modeling

- Pricing strategy

- Go-to-market execution

- NPI (Hardware) impact assessment and change management

This job is very cross-functional and requires strong and effective communication to lead, empower and influence large teams with competing priorities.

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