The Sr Technical Support Analyst will provide technical support and administration for critical clinical applications/systems used by the client's Radiology and Oncology diagnostics services group. This position assists with providing access management and white glove support of clinical applications for healthcare providers and their staff. Will be responsible for providing troubleshooting and resolution for transcription software, desktop/laptop hardware, high resolution monitors, network connections, and peripheral devices.
Responsibilities:
Responsibilities will include building desktop images, installing high end graphics cards, installing applications, managing user account access, and setting up/restoring network connectivity
Primary resource for the rollout and set up of new hardware
Provides proactive and reactive support while maintaining a professional attitude and exhibiting excellent customer service skills.
Responsible for providing tier 1 and 2 troubleshooting of systems and network hardware as well as tier 1 support of software applications.
Responsible for interfacing with internal IT teams including Clinical Applications
Participates in team and project meetings, assist with onboarding of new hires, leads designated projects, and provides input on intelligent solutions to improve efficiency.
Resolves local area networking issues to ensure connectivity to the Corporate network
Corrects hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors
Qualifications
5 plus years of Desktop Support experience
Comptia A+ certification required
Ability to work independently and take ownership of IT support tasks from intake through resolution
Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.