Application Engineer IV

OverviewWork Where it MattersTuvli, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders , Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers , Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.As a Tuvli employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.Job Summary:Tuvli is seeking a highly motivated, self-directed individual to fill the role of Applications Engineer - SME for an existing government client. The place of performance for this contract is in Alexandria, VA.The Applications Engineer SME must have experience with network management and analysis tools such as Solar Winds. The SME shall have a solid working technical knowledge of software applications, protocols, and standards; hands-on hardware troubleshooting experience; knowledge of network security measures; and of applicable data privacy practices and laws.ResponsibilitiesJob Responsibilities:

• Ensure the stable operation and efficient performance of various applications.
• Analyze application performance across the organization's LANs and WANs.
• Design, develop, and integrate new technical security applications utilized on the NSM security networks to support future technical security technologies.
• Coordinate with system administrators to troubleshoot applications, their performance and maintain end user expectations.
• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use and disaster recovery.
• Perform network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Administer and maintain user accounts, permissions, and access rights.
• Recommend, schedule and perform system improvements, upgrades, and repairs.
• Interact with vendors, outsourcers, and contractors to secure network products and services.
• Provide application performance statistics and reports.
• Liaise with software application developers and software engineers from vendors in order to troubleshoot difficult problems and ensure application availability.
• Ensure end-to-end application communications to provide remote monitoring and accurate status from monitored technical security devices.
• Troubleshoot application communication interactions between the different applications to obtain accurate and timely status of monitored technical security systems.
• Manage the NOC to ensure 24/7/365 operation by personnel that are proficient in the use of applications in use.
• Responsible for training NOC support personnel and their proficiency with all applications in use.
• Resolve or help Watchstanders resolve more complicated technical (Tier II) issues. When required due to staffing shortages or unusually high volume of work, perform Tier I troubleshooting and other routine tasks, including server resets, pinging network nodes, administering user accounts, running & reviewing Neuralstar and iPost reports, assisting end users, etc.
• Continually evaluate current processes, identify deficiencies or areas of potential improvement, and offer possible solutions to the NOC Manager. Assist in planning and implementing positive change.

QualificationsMinimum Qualifications:

• Three years or more of directly related experience is preferred.
• Minimum of an Active Secret Level Clearance Required with the ability to obtain a Top-Secret level and SCI designation.

Preferred Qualifications:

• A degree in the field of computer science or a related discipline is preferred.
• IT certifications are a plus.

Posted Salary Range130K to 145KBenefits InformationRegular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).Job: Information TechnologyTravel: NoneOrganization: TuvliClearance: SECRETWork Type: HybridRemote: NoReqID: 2024-12817