Application Support Consultant

OrbitPeople LLC brings together the brightest minds to create breakthrough technology solutions, helping our customers gain a competitive advantage. At OrbitPeople LLC, we are continuously evolving how we work and how we look at the business challenges, so we can continue to deliver measurable, sustainable solutions to our clients.

We are looking for a self-motivated "Application Support Consultant" with excellent communication and customer service skills.

Key Skills:

# Change Requests , # Firewall requests , # , # server build requests

• Minimum Experience : 5 Yrs

Roles & Responsibilities:

• Receiving and completing work through the ticketing application, and including the monitoring and assigning of tickets in the department's ticket queues
• Creating, submitting and follow up of various support requests such as Change Requests, Firewall requests, and server build requests
• Creating and implementing low-mid complexity level processes
• Troubleshooting low-mid complexity level issues on internal and external applications
• Provide client support and issue resolution via ticketing system, e-mail or web-conferencing tools
• Conduct testing and troubleshooting of client's system or customizations as needed
• Administrating low-mid complexity level applications
• SFTP account support to include low-mid complexity level troubleshooting and account maintenance
• Create, run, and distribute departmental reports/metrics
• Monitor application alerts and initiate action as needed
• Documentation tasks such as creating new or updating existing processes, procedures, runbooks, workflows, etc.
• Assisting in the resolution of incidents or outages
• Effectively communicate with other team members about technology issues affecting systems operations and client workflow/production
• Make suggestions for improvements in the software and implementation processes
• Adhere to all company policies and standards
• Complete other duties, projects and scheduled tasks as assigned

Education:

Bachelor's Degree in Computer Science, Information Systems or equivalent