ASPEN Deputy Bureau Chief / Administrative Operations Manager I (HCA/ISD #80470)

$32.84 - $52.54 Hourly

$68,302 - $109,283 Annually

This position is a Pay Band 80

Posting Details

This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled. Applicant lists may be screened more than once.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Administrative Operations Manager I will:

• Serve as an Operations Manager for the Systems Bureau. This individual will be responsible for project management for the multiple and various projects for the Systems Bureau including User Acceptance Testing and Help Desk Activities;
• Assist the team identify potential areas of improvement and promote activities to support the necessary changes;
• Assist in leading the team to ensure completion of System projects by a set deadline to uphold all enhancements and maintenance;
• Provide oversight of project activities to include management of due dates to ensure compliance with all action items and set due dates to ensure quality, timeliness, accuracy, and accountability of all tasks;
• Coordinate, communicate and collaborate on efforts within the Health Care Authority and the various agencies and vendors ISD partners with.

How does it get done?

The Administrative Operations Manager I is responsible for:

• Short-term and long-term planning to create initiatives that further the Bureaus and Departments overall goals;
• Delegating tasks on the projects, tests or assignments to employees best positioned to complete them and assisting the team with prioritization of all tasks;
• Attending meetings and participates in discussions regarding system enhancements, maintenance and operation testing, security and help desk activities;
• Supporting and directing work of System, HD, User Acceptance testing or other project teams;
• Evaluating and assessing the results of System Enhancements, Maintenance or other projects;
• Identifying areas of improvement and providing support for solutions;
• Supporting and empowering staff to make educated and knowledgeable decisions;
• Supporting effective communication and collaborating with internal and external customers and partners;
• Overseeing of any enhancements or maintenance activities to ensure proper administration and compliance;
• Making decisions and monitoring progress of System projects to keep team on track;
• Coordinating with different entities, such as, other State Departments, Federal Partners, HCA Bureaus and all staff to ensure clear exchange of ideas and promote cross-team opportunities when recognized;
• Communicating with all staff to ensure all system projects align with all goals and initiatives;
• Assisting with recruitment process to maintain the Bureau staffing;
• Supporting the staff in identifying, applying for and administering various system projects to include all reporting requirements.

Who are the customers?

• All internal HCA staff, Contracted Vendors, external customers such as other State Departments or entities.
• HCA customers.

Ideal Candidate

The Ideal Candidate has:

• Strong interpersonal, decision making, and leadership skills;
• Ability to communicate effectively and maintain motivation with the team.
• Confidence in attending meetings and making critical decisions.

Minimum Qualification

A Bachelor's Degree in any field of study from an accredited college or university and six (6) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Substitutions Apply. See Substitution Table below. A hiring agency will designate a portion of the required experience to include supervisory and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 10 years of experience 2 Associate's degree AND 8 years of experience 3 Bachelor's degree AND 6 years of experience 4 Master's degree AND 4 years of experience 5 PhD degree AND 2 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Supplemental Information

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Agency Contact Information: Angela Simmons, Angela.Simmons@hca.nm.gov

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.