Navy Exchange Service Command (NEXCOM) offers flexible schedules, relocation and world class benefits, including Continuity Priority Placement for our military service family members.

A few of our benefits include:

⭐ Federal Healthcare

⭐ Dental, Vision, 401(k) & Pension Plan

⭐ Accrual of paid time off (PTO) beginning on day one

⭐ Tuition reimbursement program

⭐ Continuity Programs for Military Spouses

⭐ Pet Insurance for your furry family members!

⭐ Paid relocation for eligible positions! (ask your recruiter!)

⭐ Tax Free shopping, worldwide, at any Navy Exchange location

⭐ . . . . and much more!

Best of all: You don't have to be affiliated with the military to work for us.

Mission YOU/ means we are invested in your family and your career, no matter where in the world you go!

Learn more about our mission here at the Navy Exchange Service Command by visiting NEXCOMjobs.org today!

Just remember, when you join us at NEXCOM, you come for the benefits but stay for the mission.

Watch this video to learn more about us, our mission, and the journey you could be embarking on!

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Job Summary:

Responsible for the management of investigative exception based POS analytics, assists with ecommerce investigative analysis, develops and assists with managing corporate Asset Protection and Safety Programs by planning, defining and determining the scope of AP/S report needs as based on knowledge of retail AP/S systems, initiatives, investigations and metrics.

Duties and Responsibilities:

• Manages and conducts internal and external theft investigations, suspected unethical conduct, accidents, workplace violence, fraud, waste or abuse and ensure that activities are conducted within the framework of established departmental investigative policies and protocols. Conducts and provides oversight on overnight surveillance activities, covert camera installations, investigations, and the interviewing of all dishonest associates, vendors and contractors. Prepares and ensures that results of all investigations are documented professionally in reports according to departmental standards.
• Provides staff assistance to NEXCOM enterprise management for planning, developing, implementing, and evaluating asset protection programs which include; safety, physical security, and operational review functions. Recommends and implements modifications to programs, procedures, standards, and techniques on all matters involving loss prevention, asset protection and safety to improve efficiency and effectiveness.
• Utilizes AP/S systems and programs to develop, plan and design various reporting tools and investigative mechanisms for field retail "brick and mortar" locations based on conceptual knowledge of retail asset protection to identify and prevent fraud in this area of business, and analyze fraud trends to develop rules and exception reports based on concepts. Validates and analyzes department data by cross-referencing and checking data points; conducting trend analyses; assigning categories and subcategories to data symptoms; evaluating the cause and effect escalation of red flags; interpreting trends to identify root causes and relationship to current initiatives; reviewing results with key stakeholders and identifying solutions; and conducting predictive modeling to determine potential impacts, risks, or escalation points.
• Possess a thorough understanding and effective use of data analysis tools and inventory management systems, to effectively detect, investigate, and resolve problems. Utilizes, but is not limited to Aspect, APIS, Kount, OMS, Audit Command Language (ACL), Microsoft Access, Smart Query Lookup, Essbase, Central Office, TOAD, Discoverer, RMS, SIM, and Lawson systems.
• Utilizes ASPECT to analyzes theft trends and develop exception reports based on concepts. Uses data derived from exception reports to initiate
  
  investigations within NEX locations. Communicates with field managers to ensure information derived from reports is researched, ensures investigations are initiated and resolved in a timely and efficient manner.
• Utilizes APIS to develop and analyze statistical case data for corporate and field level AP/S Management review and planning.
• Develops and defines scope of reports within APIS and Aspect based on AP/S knowledge and experience to support AP/S (HQ/field/store) in
  
  investigations. Provides end user access to APIS and Aspect reporting based on hierarchy.
• Identify investigative opportunities in an on-line environment (e.g., Craig's List, E-bay) and initiates investigations on potential theft incidents.
• Assists with development and conducts training for all levels of APIS and ASPECT users.
• Assist ecommerce investigative team as necessary with fraud review and case development.
• Provides analysis of electronic data using Audit Command Language (ACL) to identify problems associated with theft issues.
• Analyzes workers compensation and property/casualty program/claims for trends. Develops and provides reports/results to the field.
• Responsible for the development and management of metrics for the Asset Protection/Safety dashboard.
• Develops and ensures strong relationships, partnerships, and communication skills at all levels of the organization to include Corporate, District, Store Operations, as well as other Asset Protection/Safety Industry professionals.
• Assists in developing specific reports for District and Store AP/S managers as requested.
• Provides field support for investigations.
• Develops specific ASPECT reports for District and Store AP/S Managers as requested.
• Partners with Code I to manage ASPECT and APIS user accounts.
• Manages Civil Demand Program, develops and provides reports/results to the field. Ensures all field locations are utilizing program to full potential and partners with Code F to collect unpaid accounts via TOPS or garnishment.
• Analyzes CVS program, develops and provides reports/results to the field. Ensures any potential investigations have been brought to resolution by communicating with field management.
• Manages the Over/Short program providing reports/results to the field. Ensures any potential investigations have been resolved by communicating with field management.
• Performs other related duties as assigned.

This is a non-critical sensitive national security position. The incumbent must receive and maintain a favorably adjudicated Tier 3 (or equivalent) Personnel Security investigation granting eligibility for assignment and retention to a sensitive national security position failure to do so may result in termination of employment.

A total of five years experience, consisting of the following:

GENERAL EXPERIENCE: Three years of responsible experience gained in administrative, investigative, or loss prevention fields that has enabled the applicant to gain skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of related academic study of high school level may be substituted for 9 months of experience, up to maximum of a 4 year bachelor's degree for 3 years of general experience.

AND

SPECIALIZED EXPERIENCE: Two years of progressively responsible experience in retail (field/Store) loss prevention which provides analytical, planning, advisory, operational or evaluative work in security/investigations, internal review and control techniques, reducing and controlling inventory shrink, or similar work that demonstrated the knowledge and ability to perform the duties of the position.