Assistant Contract Technical Representative (ACTR)

TIAG is now hiring an Assistant Contract Technical Representative (ACTR) to join our team full time in support our program at the Office of Naval Research (ONR) in Arlington, VA. Candidates must possess an active Secret Clearance to be considered.

The ACTR will be responsible for directly supporting the ONR CTR creating Navy Marine Corps Intranet (NMCI) orders, MACs and special requests. This position reports onsite in Arlington, VA.

Responsibilities include:

• Provides support to projects tied to NMCI including annual Windows updates, Flank Speed (Microsoft 365) updates, mobile device refreshes, SIPR Kiosk Refresh, and facility SIPR capability expansion.
• Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests.
• Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email.
• Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
• Maintains logs and other documentation for analyses
• Provides support with Flank Speed questions and troubleshoots problems.
• Aids the Asset Manager in tagging devices with RFID Tags and entering data into SAM database for NMCI assets.

Required Experience:

• At minimum, an Associates degree from an accredited institution
• 2+ years of related experience
• Familiarity with Flank Speed, working in NET, MACs and Nautilus Virtual Desktop (NVD)
• CompTIA Security + or equivalent
• Active Secret Clearance or current interim

Preferred/Desired Skills:

• Mobile device experience
• Asset Management experience
• Tier 1 helpdesk experience
• Familiarity with ServiceNow

TIAG is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.