Assistant Director for Case Management

General Information

Position Number 001192 Vacancy Open to All Candidates Working Title Assistant Director for Case Management Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Hours per week 40 FLSA Status Exempt Division Student Affairs Department Dean of Students (Adm) Work Location Cone Salary Range $47,343 - $60,961 Primary Purpose of Department
The mission of the Student Assistance and Support Services ( SASS ) office is to assist, support and advocate for students experiencing a broad range of issues, concerns or challenges interfering with a student's ability to be successful academically or personally. SASS provides resources and care that is safe, timely, effective, efficient, and student-centered.

Through our assistance and support services we seek to:

• Enhance students' and parents' knowledge of various University policies, procedures and campus support resources
• Facilitate the referral to and promotes the utilization of campus resources
• Empower students' sense of personal responsibility, self-advocacy, and the ability to function autonomously
• Promote students help-seeking skills in crisis and experiencing challenging life events
• Advocate for the development and application of student-centered policies when necessary

Primary Purpose of Position
The Assistant Director for Case Management works with the SASS team to provide non-clinical assistance and support to students experiencing a broad range of issues, concerns, and stressors through interventions, referrals, and follow-up services. Specific responsibilities include assisting with oversight and management of the case management program, reviewing and triaging reports, meeting with students, responding to inquiries from students, faculty, staff, parents, and other members of the community, and maintaining student records through electronic database systems. Additional duties will include supporting other Dean of Students Office programs and Student Affairs initiatives.
Summary of Position Responsibilities
Student Support & Non-Clinical Case Management

• Serve as a primary resource for students experiencing a broad range of issues related to transition to college, mental health concerns, basic needs access (including food- and housing-related concerns), etc. Collect, organize, and evaluate information associated with student cases, develop care plans with students based on their individual needs, and communicate with campus partners and others as permitted by FERPA .
• Refer students to campus resources and external community providers as appropriate to ensure continuity of care. Support students' transition to and from campus resources and external community providers. Maintain structured follow-up with students referred by SASS to campus and external community providers.
• Facilitate communication among a variety of campus partners (housing, academic officials, financial aid, etc.) to coordinate support services, ensure awareness of support resources, and provide consultations on managing student concerns.
• Assist with support services for students returning from withdrawals due to extenuating circumstances.
• Work with campus partners to respond to and coordinate crisis management and student safety when necessary.

Programming & Outreach

• Develop programs designed to educate and raise awareness of campus support services focused on student success.
• Collaborate with faculty, students, and staff in providing training and educational opportunities in the areas of crisis response, supporting students of concern, topical areas of student support needs, and other pertinent training.
• Work with academic advisors across campus focused on developing/expanding an early alert process and working group designed to identify students of concern.
• Build and maintain positive partnerships with key campus partners (Counseling and Psychological Services, Center for Integrated Care, Student Health Center, Charlotte Recovery Community, Disability Services, Financial Aid Office/Niner Central, University Center for Academic Excellence, Housing and Residence Life, Center for Wellness Promotion, Military and Veteran Services, International Student and Scholars Office, The Graduate School, Police and Public Safety, Office of Civil Rights & Title IX, etc.) to provide a comprehensive network of support for students in need.
• Communicate with parents, families, and/or designated emergency contacts as appropriate regarding significant mental health emergencies, including suicide attempts, hospitalizations, etc.

Leadership & Administration

• Participate as a member at the NinerCare Team meetings, chaired by SASS . Refer students as appropriate and assist with administrative tasks.
• Serve on Department, Division, and University program initiatives and committees.
• Provide knowledge and understanding of various University policies, procedures, and protocols (Financial Aid satisfactory academic progress, academic probation/suspension, add/drop deadlines, withdrawal deadlines, Tuition, Housing and Dining appeal process, readmission policy, incomplete policy, final grade review appeal, student health insurance process, and appeal deadline, etc.).
• Assist with the overall management and function of SASS as needed by the director and associate director.
• Fulfill other responsibilities as requested.

Minimum Education/Experience

• Master's degree in public health, higher education/college student personnel, counseling, social work, or related field.
• Minimum of two years of full-time experience (or graduate school equivalent) in case management in a higher education setting.
• Experience providing non-clinical case management services to both traditional and nontraditional college students. Familiarity with college student development and mental health issues associated with the college experience.
• Demonstrated knowledge in the areas associated with organization, planning, decision-making, problem-solving, strategic thinking, and effective use of resources.
• Ability to multitask and manage a diverse caseload of student issues, concerns, and complaints with a solution-focused approach to addressing a myriad of student concerns.
• Experience in crisis intervention or conflict resolution, response, and assessment, with the ability to diffuse crisis situations, problem solve, and analyze complex problems.
• Exemplary communication skills (both written and oral) evidenced by preparing comprehensive reports and summaries incorporating student-focused, data-driven statistics and information.

Preferred Education, Knowledge, Skills and Experience

• Experience with Maxient Conduct Records Management Software and Banner Student Information System.
• Knowledge of government regulations pertaining to students, including FERPA , HIPAA , Title IX, Section 504, and the Americans with Disabilities Act. Demonstrated sensitivity to the concerns and needs of a college student population.
• Familiarity with coordinating and navigating complex processes within a university setting (Financial Aid, Student Accounts, appeal processes, etc.).
• Demonstrated experience navigating and building partnerships with community social services and resources.
• Familiarity working cooperatively with others in a multidisciplinary team environment.
• Knowledge of behavioral intervention and threat assessment team policies and procedures.
• Experience with website development and maintenance and maintaining social media accounts.

Necessary Certifications/Licenses
N/A
Preferred Certifications/Licenses
N/A
Special Notes to Applicants

• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.

Posting Open Date 08/20/2024 Posting Close Date 09/04/2024 Open Until Filled No Proposed Hire Date If time-limited please indicate appointment end date Contact Information