Assistant Director for Student Support

Brief Description of PSU/School/Dept
Portland State University is nationally recognized as setting a standard for urban universities in the 21st century. The University is strategically located in the population and business center of Oregon on a 32-acre campus with 41 major buildings in the tree-lined Park Blocks district of downtown Portland. Total enrollment exceeds 23,000 including more than 5,000 graduate students. Portland State was granted university status in 1969 and is a relatively young and growing university with an active continuing education program. The Branford Price Millar Library holds 1.28 million bound volumes and 8,900 serial subscriptions. As an urban university, Portland State serves as the center of the educational network in the Portland metropolitan area.
Position Summary
The Assistant Director of the Student Support supervises the Financial Aid Student Service Team. This position manages and oversees direct student services provided to students, families and the ampus community through email, telephone, in-person and chat interactions.

The Assistant Director of the Student Support ensures office staff provide quality student service while applying appropriate oversight, training and best practice procedures in accordance with Federal, State, and Institution regulations and policies. This position also serves on campus committees including the Student Employment Steering Committee and the Front Line Student Services Committee that coordinates direct student services between Financial Aid, Student Financial Services, Registration & Records, Academic Advising, OIT Help Desk and the University Welcome Center.

This position also participates in office outreach efforts, communications, orientation and admissions events.

This position reports directly to the Director of Financial Aid and Scholarships and is part of the leadership team.
Minimum Qualifications
A Bachelor's degree and three years working in student services, with at least two years of providing customer service to students

Effective time management and team building skills. Strong written and oral communication skills

Ability to represent PSU in various settings such as orientations, admitted student receptions, and other recruitment and retention events

Experience with public speaking and presenting information to large groups

Ability to work in a fast-paced environment that requires attention to detail and a high volume of student contact

Ability to work in a highly computerized and technical environment

Ability to form positive and conducive interpersonal relationships with direct reports and other FA staff.

Ability to collaborate and relate to staff in other departments that we partner with, such as Student Financial Services, Registration & Records, Admissions (UG and Graduate), Advising & Career Services, etc. - to improve the student experience.
Preferred Qualifications
Master's Degree from an accredited college or university with 3+ years of related experience in higher education or a related field.

Working knowledge of Federal Student Aid regulations

Previous experience leading teams and mentoring staff.

Experience with Ellucian Higher Ed software (Banner) or similar

Experience with Talisma, Slate, or other comparable CRM
Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences.
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adhere to all of PSU's policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours Monday - Friday 8:00 am - 5:00 pm Total Compensation Range & Benefits Statement
The starting annual salary for this position will be between $50,148 and $68,952.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview

Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator

Application Instructions

Additional Information Additional Application Instructions (deadlines, etc.)
Please include the names, email addresses, and phone numbers for 3 professional references.
Does this position require the employee to drive a motor vehicle? No Background Check Required Yes Position End Date (if applicable) If you have questions

Search Details

Posting Close Date Projected Close Date for Posting Open Until Filled Application screening begins 09/09/2024 Quick Link https://jobs.hrc.pdx.edu/postings/45760