Description:

Assistant Director, Housing

Assistant Director, Residential Student Success and Retention

University Housing

Georgia State University

Atlanta Campus

Schedule: Monday - Friday | 8:30 AM - 5:15 PM

These are exciting times at the Housing Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

Housing is seeking (1) Assistant Director of Housing: Residential Student Success and Retention to join the already awesome team taking the department to the next level of excellence!

The Assistant Director for Residential Student Success and Retention is a twelve-month, managerial position. The position's primary purposes are to oversee the operations of a residential area, direct the programmatic and service components of a functional area, and supervise the staff in those areas. University Housing has four assistant director positions, each of whom directly supervise 3-5 full-time professional staff and oversee a residential area of 1000-2000 residents with 75+student staff. Full-time professional staff include Coordinators, Residence Hall Directors and Assistant Hall Directors. This position is also responsible for directing, developing, implementing and evaluating policies, procedures, programs and services within the department. The Assistant Director for Residential Student Success and Retention reports directly to the Associate Director for Residence Life.

WHAT MAKES Housing A GREAT PLACE?

• A flexible work environment

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Administration

• Directs the operation for one residential area on campus (1000-2000 residents); these areas include Edgewood (University Lofts, Patton Hall, Greek Housing), University Commons, Piedmont Central and Piedmont North
• Manages staffing, programming and operational budgets in the amount of approximately $500,000
• Leads/serves on departmental committee and workgroups
• Participates in senior staff 24-hour on call rotation for residential campus population
• Writes reports, assessments and evaluations of programs, services and activities in residential area
• Serves on the University Housing director's senior leadership team, which involves assisting with developing departmental goals, policies and practices
• Ensures that staff update the University Housing website with information for designated residential area
• Serves in the absence of the Associate Director of University Housing as needed
• Prepares and monitors budgets for residential and functional area
• Participates in departmental/divisional meetings and trainings as appropriate
• Fulfills other duties or special projects as assigned

Safety and Security, Student Development and Customer Service

• Manages emergency situations and incidents involving residential students and guests, including communicating with emergency contacts
• Serves as the first point of contact for professional staff on duty (particularly after hours and on weekends) in responding to maintenance, crisis, and emergency situations involving students living within University housing
• Manages and refer customer service issues, answer questions, and clarify policies and procedures
• Manages the student move-in and move-out processes for residence halls/apartments in their areas
• Designs, implements, and evaluates area-wide programs and activities in residential areas
• Supports the academic mission of the University, the co-curricular learning goals and student engagement activities of the Division of Student Affairs and the University Housing Residential Curriculum
• Fosters safe, supportive, and inclusive residential communities
• Collaborates with the Dean of Students Office, Counseling and Testing Center, Georgia State University Police, and other departments and units on campus in designing and implementing educational and social programs and services for students
• Serves as a University Complainant, as requested, in judicial board hearings involving residential students. The Student Conduct Code affords students due process, which involves having the opportunity to ask questions to a complainant
• Assists staff and students with managing and resolving emergencies, customer service and personnel issues in their assigned buildings, desks, and mailrooms

Staff Supervision, Selection, Training, and Development

• Provides vision, direction, and training for a team of full-time staff (RHDs and AHDs) and student staff in developing and managing programs, procedures and activities in the residence halls, as well as student conduct and customer service needs and issues
• Supervises, trains, develops, and evaluates direct reports which may include a combination of coordinator(s), residence hall directors, graduate assistant and an administrative specialist
• Designs and leads staff development and evaluation activities, programs, and processes for the designated area team
• Organizes full-time staff recruitment and selection in residence life, which includes: regularly reviewing job descriptions and updating positions, as well as determining placement of full-time staff in designated area
• Interprets and enforces Community Living Guide and Student Conduct Code policies, Housing and Panther Meal Contract, and procedures for staff
• Communicates regularly with full-time staff through meetings, one-on-ones, and email

FUNCTIONAL AREA RESPONSIBILITIES

Residential Student Success and Retention

• Supervises, trains and evaluates Coordinator and Graduate Assistant for Residential Learning Initiatives.
• Provides direction for and oversees implementation of all student success and

retention initiatives for University Housing, which include the following:

o Services provided in the University Housing Learning Centers (e.g., tutoring, technology, furniture, resources, and staffing)

o First Year Residential Experience (FYRE) program

o Living-Learning Communities and Housing Faculty Fellows program

o Collaboration with Student Success on Summer Success Academy

o Collaboration with Office of international Initiatives on Summer Institute and Brazilian Student Intensive English Program

• Provides support to student, graduate, and professional staff members in developing the programmatic efforts for learning communities.

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.

As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Hiring Qualifications:

Master's degree in College Student Personnel, Counseling, or Higher Education Administration or equivalent and four years of related experience; or a combination of education and related experience. At least one year of experience must be in a supervisory capacity.