Assistant Director of Residence Life Operations

About American International College:

American International College is a private, coeducational institution of higher education located on a 88+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 2200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.


Job Description:

American International College is seeking an experienced and dedicated individual to join our Residence Life team as the Assistant Director of Residence Life Operations. This position is responsible for leading the Residence Life department in all aspects of housing operations, including assignment processes, billing, and committee involvement related to a 12-month housing operation.

Essential Duties and Responsibilities:

Housing Operations

• Lead the Residence Life department through all day-to-day housing assignments, billing processes and services, and related committees.
• Manage room assignment and room change processes throughout the academic year, including the placement of transfer and returning students.
• Oversee the annual Residence Life room selection process.
• Develop and maintain the housing assignments database, addressing support issues, updating technologies, and updating the student-facing housing portal.

Residence Education

• Develop and implement training for residence directors and resident advisor staff, including annual fall and spring training, as well as ongoing in-services and initiatives.
• Work closely with the Director of Residence Life to implement the overall philosophy, programming model, vision, and strategic plan for AIC's residence life program.

Student Conduct

• Share responsibility for interpreting College and residence hall policies and adjudicating student conduct meetings for alleged policy violations.
• Serve in an "on-call" rotation, assisting with emergency responses and providing second-level support for live-in staff.

Student Engagement/Student Life

• Support Student Life in developing a robust and diverse offering of co-curricular student engagement activities that are inclusive, equitable, and meet the social, intercultural, and educational needs of the student community.
• Participate and assist in the development of major events held by the College, such as New Student Orientation, Welcome Week, Homecoming, and Spring Weekend.
• Advise assigned Registered Student Organizations (RSO), including event approval, budget oversight, performance agreement review, and logistical support.

Other

• Perform other duties as needed, including participating in committee assignments and aiding in the recruitment and retention of students.
• Participate in assignments assigned by Student Life Leadership as needed.

Requirements:

Education:

• Master's Degree (required).

Experience:

• Minimum of 3 years of professional experience in Higher Education Administration, College Student Personnel Administration, Student Affairs Administration, or a similar degree.
• Professional experience in Student Affairs at a college or university is preferred.

Skills and Abilities:

• Experience with college housing operations, including budget management, housing assignments, occupancy, and facilities.
• Strong ability to learn, utilize, and improve software applications and databases, including Maxient conduct software and The Housing Director housing software.
• Proficiency with Excel for data interpretation and analysis.
• Excellent interpersonal communication, organizational, and administrative skills.
• Ability to work with diverse populations and handle sensitive and confidential information.
• Understanding of residential living and student development theory.
• Ability to work nights and weekends as required.
• Previous supervisory experience in Residence Life or Student Affairs.

Preferred Qualifications:

Experience using Maxient and The Housing Director systems


Additional Information:

AIC reserves the right to fill this position at a level above or below the level included in this posting.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

• Brief cover letter
• Current resume
• Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.