Assistant General Manager/Director of Events & Operations| Chartway Arena @ Old Dominion University

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Overview

In consultation with the General Manager, the Assistant General Manager/Director of Events & Operations manages, supervises, and coordinates the day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, and budgets/purchasing. Provides overall administrative planning, direction, and policies to direct reports, assuring the highest quality service program to assure booking/rebooking of events. Ensures an effective and cost-efficient program by controlling departmental operating budget. Provides highly responsible staff assistance to the General Manager.

This role will pay a yearly salary of $100,000 to $110,000 and is bonus eligible

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Dec 20, 2024

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Responsible for planning, coordinating, and facilitating the logistics of events within the arena, and effectively interfacing with a variety of internal and external sources while building and maintaining strong relationships to produce successful events, 225+ events per year ranging from concerts, sporting events, tradeshows, family shows, religious, speakers, meetings, and banquets.
• Manage all event logistics and oversight for ODU Basketball and Football (S.B. Ballard Stadium).
• Responsible for the building's operations and event budget.
• Oversee all production, set-up, events staff, stagehands, event operations, parking, and outside agencies.
• Advances and communicates all event information to the appropriate departments and staff.
• Facility contacts with building tenants (Old Dominion University).
• Responsible for preparing event estimates, event offers, and settlements.
• Gathers accurate event seating information with the Director of Ticketing and ensures that event set-ups are correct. CAD all events.
• Oversee hiring, training, scheduling, and managing of event staff.
• Prepare event staffing sheets (postings, staff info sheets, etc.).
• Oversee opening or closing of Arena for a move-in or move-out.
• Assist in the purchasing of event equipment.

• Responsible for overseeing the maintenance, operations and repairs at Chartway Arena including HVAC, electrical/lighting systems), mechanical and plumbing equipment, refrigeration equipment systems, cooling towers, boilers, water pumps and building control systems.

• Maintain and keep an inventory of all Arena event equipment (staging, basketball equipment, etc.)
• Oversee opening or closing of Arena for a move-in or move-out.
• Build and maintain tenant relations (Athletics, Starbucks, and other tenants.
• Oversees and facilitates the maintenance programs, housekeeping and assists with building physical systems and repairs. Negotiates all building services agreements.
• Responsible for purchasing of building and event equipment.
• Responsibilities include operations oversight for ODU Football at SB Ballard Stadium.

• Other duties and responsibilities as assigned.

WORK ENVIRONMENT:

• The essential functions of this position are usually performed indoors and outdoors at the stadium in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and when setting up/breaking down equipment, and minimal during non-events and when not setting up/breaking down equipment.

Qualifications

• Degree in sports management or other related fields and have experience with facility coordination and direct employee supervision.
• Minimum of 4-6 years of related experience and demonstrated knowledge of operations and event experience in arenas and stadiums.
• Strong leadership and organizational skills and be able to function in a multi-task environment.
• Strong written and oral communication skills are vital.
• Must be able to lift and carry at least 40 pounds.
• Forklift certification preferred. Aerial lift certifications preferred.
• Understanding of OSHA requirements.
• Must be available to work varies shifts as necessary including nights, weekends, and holidays.

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