Assistant Manager, Bus Operations Training

Description

The Assistant Manager of Bus Operations Training will support the management of TriMet's initial and ongoing training programs for bus operations staff. This role includes supervising Bus Operations Training Supervisors and assisting in the planning, coordination, development, scheduling, and delivery of training programs. Additionally, they will help manage all aspects of the bus training curriculum, ensuring continuous updates and improvements. The Assistant Manager will also oversee the daily activities of new hire trainees and Training Supervisors, manage and track continuous improvement processes for both new and regular operators, and assist in the planning, scheduling, and tracking of all new hire and ongoing training sessions. Responsibilities include developing training schedules for personnel and providing expertise in e-learning and Learning Management Systems (LMS) to enhance training methods.

Continuously update and improve related Standard Operating Procedures (SOPs) and rule books. Collaborate with transportation managers to ensure timely implementation of safety interventions and re-training. Track the completion of all training programs and oversee the progression benchmarks for the new-hire program.

This role requires being onsite five (5) days per week.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work.Perform related duties as required.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers' experiences and of TriMet's product and service offerings.

Essential Functions

• Supervise Transportation Training Supervisors and Lead Training Supervisors. Establish objectives, standards, work schedules, and accountability for job performance. Act in accordance with TriMet's Wage and Working Agreement.
• Design, develop and implement initial and recurrent training programs for Transportation personnel including Operators, Field Supervisors, Dispatchers, Controllers, and Station Agents, as assigned.
• Perform training needs assessments, in consultation with Transportation Managers.
• Work closely with Transportation Managers to ensure that safety interventions and re-instruction training occurs in a timely manner for initial, probationary and regular operators. Track all training to ensure completion.
• Schedule development and delivery of annual and multi-year training plans, designed to fulfill training objectives and assure successful start-up of new service programs.
• Assist in managing continuous update and improvement of training curricula, integrated with continuous update and improvement of associated Transportation Standard Operating Procedures (SOPs) and rule books. Align all created/updated material with internal department brand standards.
• Ensure accurate and complete recordkeeping of training delivery, and document control for training curricula.
• Develop integrated training plans, objectives, and schedules for Transportation personnel to fulfill all needs for new-hire initial training, recurrent training for existing employees, and new service start-up training requirements for both new-hire and existing employees.
• Assist in development of improved training delivery methods, including e-learning and video-learning systems.
• Assist in managing agency-wide CDL license qualification, continuing driver education and training.
• Represent Operations Training in TriMet processes for accident review, bus and rail system change, security review, safety review, and new-hire screening and selection.
• Collaborate with the Learning and Development Coordinator to train Training Supervisors to utilize the LMS to be able to author eLearning content.
• Assist in managing and determining benchmarks of progression of new-hire and maintenance worker trainees.

Position Requirements

A minimum of a High School Diploma/G.E.D. is required.

A Bachelor's Degree in Education, Business, Public Administration, Transportation Management, Communications or a related discipline is preferred.

One (1) year of lead operations experience in transportation, transit or comparable service related industry is required; and

One (1) year of training experience is required; or

Two (2) years of adult education/training experience are required.

One (1) year of experience in combined union and non-union organization is required.

Possession of current/valid or ability to obtain Class "A or B" CDL issued by Oregon or Washington with Passenger Endorsement and No Restrictions on Airbrakes; ability to pass a driving record check meeting TriMet driving record standards.

Or any equivalent combination of experience and training.

• The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Selection Criteria

Type of Position / Grade / FLSA

Grade 14, Exempt, Non-Union, Full-Time.

Salary Range

Minimum: $83,587.00

Maximum: $125,382.00

Salary offers will be determined by a candidate's education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet's salary administration process will ultimately determine the final salary offered.

Selection Process

Candidates will be selected based at a minimum on the result of:

1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check

Supplemental Information

Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

ADA Statement

As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.

If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.