Assistant Manager: In-Person Hiring Event (Chicago Market)

Description & Requirements

Join Us in Chicago for an Exclusive Hiring Event!

Our Talent Acquisition team will be in the Chicago Market hosting an in-person hiring event at one of our Chicago stores on September 19. This is a fantastic opportunity to meet and connect with top retail talent like you!

Next Steps:

• Review the Job Description below - if it sounds like a fit for you & you are able to meet with us in-person on September 19, submit your application!
• If selected, we'll follow up with more details and confirmation of your in-person interview.
• Keep an eye on your inbox - whether you're selected or not, we'll keep you informed every step of the way.

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summaries

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant Managers, Operations manage business enablers (including financial, profit and loss [P&L], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store's weekly schedule and accomplishing people-related administrative activities (including completing payroll and other documentation). Assistant Managers, Operations also execute company-driven operations-focused projects and initiatives at the store level.

Core Responsibilities of the Jobs

Leadership and People Management

Assistant Manager, Guest Experience:

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.

Implement the Store Manager's People vision for the store and cascade to team members.

Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.

Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.

Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.

Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

Assistant Manager, Operations:

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.

Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.

Establish supportive and productive relationships with all team members, focusing on personal and professional development.

Operations, Product, and Strategy

Assistant Manager, Guest Experience:

Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).

Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.

Open and close the store in accordance with the opening and closing procedures.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

Assistant Manager, Operations:

Implement the Store Manager's Operations vision for the store and cascade to team members.

Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.

Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.

Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning).

Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.

Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.

Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

Guest Experience and Community

Assistant Manager, Guest Experience:

Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.

Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.

Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.

Assistant Manager, Operations:

Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store).

Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.

Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to "make it right" for guests.

Budget Responsibility

• Accountable for delegated aspects of controllable budget and labor hours

People Management

• Leadership role directly responsible for subset of store employees as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
• Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
• Collaboration and Team Building: Works productively with and supports others to achieve common goals; creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Change Management Leadership: Leads others through change processes and uncertainty
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays

Experience

• 1 year people management experience
• 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
• 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent
• Education: Bachelor's degree or equivalent
• Experience: 1 year retail or sales specific management experience
• Experience: 1 year recruiting, hiring, or training employees

Work Context (e.g., environment, interactions, physical)

• Work occurs in an environment with bright lights and loud music
• Work is accomplished as part of a team and also independently
• Work may involve managing conflict or mediating problems between others or deescalating guest issues
• Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
• Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
• Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)

Compensation & Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $26.26- $35.54/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 25%, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $32.83- $44.43/ hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.