Assistant Manager, Operations-Experiential | Lincoln Park

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant Managers, Operations manage business enablers (including financial, profit and loss [P&L], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store's weekly schedule and accomplishing people-related administrative activities (including completing payroll and other documentation). Assistant Managers, Operations also execute company-driven operations-focused projects and initiatives at the store level.

Core Responsibilities of the Job

Operations, Product, and Strategy

Implement the Store Manager's Operations vision for the store and cascade to team members.

Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.

Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.

Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning).

Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.

Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.

Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

Leadership and People

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.

Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.

Establish supportive and productive relationships with all team members, focusing on personal and professional development.

Guest Experience and Community

Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store).

Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.

Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to "make it right" for guests.

Budget Responsibility

• Accountable for delegated aspects of controllable budget and labor hours

People Management

• Leadership role indirectly responsible for subset of store employees as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
• Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
• Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
• Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays

Experience

• 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent
• Education: Bachelor's degree or equivalent
• Experience: 1 year retail or sales specific management experience

Work Context (e.g., environment, interactions, physical)

• Work occurs in an environment with bright lights and loud music
• Work is accomplished as part of a team and also independently
• Work may involve managing conflict or mediating problems between others or deescalating guest issues
• Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
• Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
• Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)

Compensation & Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $26.26- $35.54/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 25%, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $32.83- $44.43/ hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

ADDENDUM: Alternate Format Store Managers

Below are the unique responsibilities, What We Look For, Certifications, or Experience that would be applicable to Store Managers in these alternate format stores. The core Store Manager job description on the preceding pages still applies.

Experiential

Store Format Description:

Experiential Stores bring community and member engagement to life through cultural and brand centered events, experiences, and classes. Experiential Stores are a place to experience the physical manifestation of our brand, cultivate community in key cities, retain and engage our guests and drive brand affinity and loyalty. Experiential Stores have programming beyond retail and can include elements such as group fitness, food & beverage (easy grab and pre-selected food offerings and coffee), mindfulness, and curated events.

Key Unique Responsibilities:

General

Approver

• Oversee execution of food and beverage and Studio standard operating procedures to support delivering a seamless end-to-end guest experience.

Responsible

• Develop, evaluate, and iterate standard operating procedures for Experiential and Fuel spaces.
• Manage weekly deep cleaning projects for Experiential and Fuel spaces with team members.
• Coordinate the regular maintenance of all Experiential and Fuel equipment.

Support

• Support pre-shift meetings and guide daily work assignments within the Experiential and Fuel spaces.
• Develop and manage marketing efforts for private rentals, events, studio, and fuel business, which includes distribution of marketing collateral, converting leads sourced for Events, Rentals, Studio & Corporate Partnerships, and implementing rental client retention tactics.

Food & Beverage (where applicable)

Approver

• Ensure appropriate open and close actions are accomplished for Fuel FOH (coffee equipment cleaning, grab 'n go labeling & restocking, updating inventor, food storage requirements, FIFO product rotation in FOH, record temp logs, receive & restock marketplace product, closing notes)

Responsible

• Manage and maintain food & beverage partner relationships and grab-in go cooler offerings with input from key partners (ie, Concept Chef, program support partners, etc.).
• Oversee business in food & beverage Front of House (FOH), inclusive of guest experience, execution of Standard Operating Procedures (SOPs), P&L management, etc.
• Manage operations in Fuel space (i.e., maintain kitchen cleanliness, organization and efficiency to health, safety, and operational excellence standards).
• Place orders for restaurant supplies, food product, and menu item ingredients to maintain food and beverage inventory levels.
• Manage receiving of food products, coffee, beverages and disposables, and other equipment for FOH, including updating inventory in appropriate system.
• Document expired product in waste log.
• Deliver food and beverage related training (i.e., food safety, food prep, alcohol service, and coffee service/barista training).

Event and Community Planning

Responsible

• Manage Experiential specific supplies and inventory.
• Manage studio scheduling to ensure schedule optimization and coverage of weekly movement classes, workshops, movement events, and other activities.
• Manage resident instructor invoicing and payment.

Support

• Execute Bi-Annual Studio Open House activations.
• Manage private rental client relations (ie, client intake, correspondence, pricing, contracts, coordination, invoicing).
• Manage execution of private rentals and events (ie, run of show, setup, service, breakdown, etc.).

Unique What We Look For/Certifications/Experience:

Food safety certification

Liquor service certification