Job posting: June 28, 2024

Job Closing: Open until filled

Join the USL Spokane team as the Assistant Manager Ticket Sales. This position is responsible for the daily performance of ticket sales to generate new revenue and service existing accounts. This role will sell new and renewal season tickets, partial season tickets plans, group ticket plans, and individual game tickets. The Assistant Manager Tickets Sales will provide exceptional customer service and has a high degree of initiative to drive forward successful prospecting of new business opportunities. Additionally, this position will be responsible for fostering ongoing positive relationships with corporate sponsors, community partners, season ticket holders, and for top level customer service in all interactions representing USL Spokane.

Spokane WA is a community consistently listed as one of the best cities to live in America and is passionate about local and national sports. USL Spokane fosters a culture of creativity, entrepreneurial spirit, commitment to staff and community engagement and we are looking for someone to help drive forward our mission:

To establish the world's preeminent professional soccer club, dedicated to championing our community, athletes, and fans.

The Assistant Manager Ticket Sales must be available for USL Spokane home games and must be able to work flexible hours which will include extended days, nights, weekends, holidays, and overnights. Must have a proven ability to build respectful working relationships and effectively communicate with employees, management, vendors, contractors, and community partners. Ability to work collaboratively with cross functional teams is key. A high degree of personal initiative and a proven track record of personal and team achievements is required. A successful candidate must be able to solve problems quickly and prioritize and manage multiple projects, work independently in multi-faceted, fast, fluid, and deadline-driven environments. Must be able to demonstrate a superior customer service skillset by ensuring each interaction leaves the individual feeling heard, appreciated, understood, and valued.

• Sell tickets through conducting outbound calls and emails and inbound channels:
  • Conduct daily sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with season ticket holders, sponsors, businesses, individuals, groups, and prospective buyers.
  • Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
  • Prospect and target new sales opportunities for season tickets and mini plans.
• Attend networking events to build relationships with potential partners and build positive relationships. Actively prospect new group business opportunities.
• Network and build relationships in and around the surrounding region. Build and foster relationships with past, current, and potential new clients.
• Focus on creating new relationships with community organizations, such as youth sports, school, local businesses, etc. with the idea of selling group tickets and full spectrum of offerings.
• Build authentic relationships with internal (co-workers) and external (community members) and provide superior customer service to fans and all community members.
• Conduct out of office meetings with current and potential partners. Develop and deliver dynamic sales presentations for current and new business prospects.
• Give facility tours with the intent to close business.
• Responsible for personal sales goals and contributing to annual revenue growth.
• Build and manage a multi-year book of business.
• Develop new and creative methods to boost group ticket revenue.
• Assist in the development of ticket marketing, promotions, ticket pricing, sales strategies, and community ticket/sampling programs, etc.
• Assist in the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs.
• Ongoing development of New Ticket Sales and Ticket Service Program in the following areas:
  • New business generation
  • Season tickets
  • Development of sales and service strategies
  • Development of best practices and results tracking and reporting
• Create and sell marketing/advertising program utilizing all existing team-controlled inventory that effectively meet a variety of client goals and marketing objectives.
• Assist in the development and entire execution of approved Annual Business and Sales Plan and Operating Budget.
• Represent the organization at in-house facility events and off-site community events promoting ticket sales and the organization.
• Maintain records of all customers and prospects by utilizing CRM tool.
• Track and report daily, weekly, and monthly sales figures and relevant accountability, as well as relevant communications of those results.
• Completion of administrative tasks such as invoice delivery, payroll reporting, sales commissions, monthly expenses, etc.
• Participate in, conduct, or present in internal sales meetings.
• Support other departments to organize and implement large theme nights.
• Collaborates with Director of Ticket Sales and Service to ensure clear expectations on level of autonomy and reporting or approval procedures.
• This position must be able to work flexible hours which may include extended days, nights, weekends, holidays, and overnights due to travel.

Game Day Responsibilities:

• Assist with client and fan entertainment as needed.
• Assist with promotional execution as needed.
• Assist other departments when necessary.

Minimum Qualifications Include:

• Bachelor's degree in business, communications, marketing, sports management, or related field preferred
• Minimum 2 years experience in ticket sales
• Ability to pass comprehensive background check including a motor vehicle report
• Ability to pass SafeSport Training
• Possess and maintain a current and valid driver's license and maintain legally required insurance

USL Spokane values the whole individual and recognizes a wide range of qualifications, experience, and education can contribute to an individual's success in a role. A combination of qualifications will be considered.

Compensation and Benefits:

• Exempt position with a range of $68,000 - $75,000.
• Eligible for annual discretionary bonus and Commission.
• Paid unlimited vacation policy and 10 days of sick leave per calendar year.
• Medical, dental, and vision insurance provided with a 75% employer contribution for employee premiums.
• 50% employer contribution for dependent/spouse medical, dental, and vision.
• Employer paid employee life insurance and AD&D.

USL Spokane is an Equal Employment Opportunity Employer. USL Spokane provides a work environment for employees that is free from unlawful discrimination. All employment-related decisions including hiring are made without consideration of an employee's race, color, creed, sex (including pregnancy, childbirth and pregnancy-related conditions), sexual orientation, gender identity and expression, religion, age, national origin, citizenship or immigration status, disability, honorably discharged veteran or military status, marital status, genetic information, use of a trained service animal or dog guide, HIV/AIDS and Hepatitis C status, or any other basis protected by local state or federal law.

For any questions or support needed in the application process please email

[email protected]

Job Questions:

1. Date you are available to start work.
2. Do any of your relatives or persons of your same household work at USL Spokane?
3. If any of your relatives or persons of your same household work at USL Spokane please list their names. Please skip if not applicable.
4. Are you eligible to work in the U.S.?
5. Are you willing to relocate to Spokane, WA (if applicable)?
6. Are you at least 18 years of age? If no, additional documentation and training may be applicable.
7. How were you referred to USL Spokane?
8. Can you stay late on short notice if required?
9. Please list three professional references, if not already listed on a resume or CV.
10. Do you have any prior commitments (e.g. planned vacation) which would require an absence in the next 12 months?
11. Do you expect to be engaged in any other business or employment outside of employment with USL Spokane?
12. Do you have any special skills, experience, and/or training applicable to the position applied for?
13. I hereby affirm that the information provided on this application, and accompanying letters or resume, is true and complete. I also agree and understand that any false or misleading information or significant omissions may disqualify me from consideration for employment or result in my dismissal if hired. I authorize this employer to investigate my background thoroughly, and agree to assist in such investigation. I release and hold harmless, and promise not to claim damages from any of my prior employers listed above for providing information. I also understand that employment may be contingent upon an investigation into criminal convictions on record with Local, State, Federal or International law enforcement authorities. I understand that, if hired, my employment is not for any specific period or duration and is terminable at will by the Company or me at any time with or without cause or notice. I understand this application is NOT A CONTRACT. I agree to present documentation proving my eligibility to work in the United States, and that failure to do so voids any offer of employment.

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