Newrest ATL has an exciting opportunity for an experienced Assistant Customer Service Manager.

This individual oversees the commercial department in conjunction with the Customer Service Manager. This individual will fill in as the manager and acts with the same authority under the direction of the Manager. This individual sets the tone for the department's culture, ensures that team members accomplish the work, and treats them equitably and respectfully. This individual provides the vision and motivation for the department to improve recruitment and retention efforts. This individual consistently evaluates ways to improve the operational flow and maintains the quality and safety standards defined by Newrest.

ESSENTIAL FUNCTIONS

Supervisory and Management

This position oversees the Customer Service department. This individual manages and supervises the work of all employees within the department, provides vision and clear expectations to all team members, handles succession planning for all employees as well as holds team members accountable.

Operations

Operational responsibilities are as follows: take ownership of the department; ensure that the client's needs are met through proper interaction with customer service representatives and by serving as a liaison between the client and the operations team. This individual communicates to the team any changes in the scope of work or concerns or compliments from the client. This individual will ensure that the client is content with the services provided by Newrest. Much of this is accomplished through the team.

Safety and Quality

In the area of quality and safety, this individual will ensure that all processes conform to the customer and Newrest specifications, always comply with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO), carry out cleaning, washing, and sanitation of premises by cleaning plan, investigate and complete incidents/accidents documentation as well as enforcement of safety processes and legal requirements for all processes.

Human Resources

This position also holds the following HR-related responsibilities: interview and determine the individuals to join your department, approve time off requests and other leaves of absence, perform performance reviews for all department team members, approve all timecards and resolve timecard discrepancies, mentor and coach team members and provide corrective actions as required regular and timely attendance.